Assistant Store Manager - Heavenly

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

The assistant manager of Heavenly will oversee the operations of a high volume, seasonal rental operation as well as two small retail operations. The assistant manager is a key holder and acts as manager-on-duty in absence of other management presence. They are responsible for overseeing all aspects of retail/rental operations and directing the day-to-day routine work of a larger group of associates and supervisors. Responsible for maintaining business standards and has increased decision-making authority. Also, the Assistant Manager fulfills day-to-day work responsibilities for the organization as needed. (Key Holders: have an Alarm code, hold Keys and can open and close registers)

Job Specifications: 

• Starting Wage: $25.00 - $32.14 /hr
• Employment Type: Year Round 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes  

Job Responsibilities: 

Day to day task will often include:

• Responsible for Training and Maintaining Safety Standards for both guests and employees
• Managing a team of up to 65 frontline staff and leadership team of 10-15 employees
• Managing through uncertainty and change positively
• Providing consistent and direct feedback, coaching and guidance to team members.
• Attend Assistant Manager meetings and communicate information to staff and managers
• Responsible for monitoring rest and meal breaks.  
• Be energetic, motivated, and possess the ability to multi-task.
• Driving professional development in yourself as well as others
• Designing, executing and tracking training plan for associates starting with their first day
• Ensuring department and staff have all necessary supplies
• Create a rewarding environment in which to work, generate a team atmosphere *Participate in and help plan the fun!
• Identifying sales opportunities and create plans accordingly
• Protect company assets through loss prevention techniques. Managing inventory of rental and retail product.
• Responsible for monitoring rest and meal breaks.  
• Communicate ideas or issues with Store and Regional Managers
• Manage operational budgets and payroll
• Remain current on new industry products and trends, and demonstrate knowledge of products
• Administrative duties
• Other duties as assigned

Job Requirements: 

• Proficient in Microsoft Office applications
• Excellent communications skills both written and verbal
• Minimum 2 years leadership experience
• 2 years in retail or rental experience
• Knowledge and passion for talent development
• Self-motivated with the ability to multi-task
• Must be a team player and be able to handle fast paced stressful environment
• Possess the desire to offer the highest customer service standards to guests
• Familiarity with rental and retail POS system – preferred
• 2 years resort and/or ski & snowboard experience -preferred  

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516119
Reference Date: 07/22/2026
Job Code Function: Rental Ops