Customer Service Representative - Customer Care

Customer Services Specialist

Hi. We're New Horizons In-Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We've been providing care to the Oregon community for over 30 years.

We're looking for Customer Services Specialists for our Eugene, OR office. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!

We're a people-first company. That means everyone earns a living wage and has access to opportunities for personal and professional growth. We're proud of our 4.7 Glassdoor rating and earning the Activated Insights 2025 Employer of Choice Award. We also have a popular employee rewards program where you can earn fun prizes for everyday successes! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

Responsibilities:

• Deliver a warm first impression for callers
• Handling and directing a high volume of incoming calls
• Assist Clients with schedule changes
• Assist Caregivers with timekeeping issues or driving directions
• Support Scheduling with Caregiver or Client notifications
• Handle employee sick calls
• Keep excellent documentation and records

Qualifications:

• Warm, energetic personality who loves to connect with people
• Preferred knowledge of in-home care or healthcare field
• Possess strong communication skills
• Ability to multi-task, stay calm, and be a team player in a fast paced environment while ensuring attention to detail
• High school diploma/GED and at least 6 months of administrative experience
• Proficient computer and typing skills
• Position is not remote
• Bi-lingual preferred

EEOC Statement New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process.

If you need assistance in completing your application, please call View phone number on click.appcast.io.