Customer Experience Rep I (Hybrid Greenville, WI)

Customer Experience Rep I - Are you ready to make a difference

School Specialty is dedicated to transforming education for the better. Our success is fueled by a team of passionate innovators who are committed to making a positive difference in the lives of students. Are you ready to make an impact

Job Summary: Responsible for building positive customer experiences. Complete work in a professional manner by receiving investigating processing and responding to customer inquiries.

Work Location:

• This will be a hybrid role connected to our Greenville WI location.

Compensation Information:

• Hourly range of $18-20 plus an annual incentive plan.

What youll do:

• First line of contact for customers or sales reps inquiries via phone fax internet and/or mail
• Partners with associates and/or School Specialty departments and vendors to assure customers expectations are exceeded.
• Develops customer vendor and product knowledge expertise.
• Responds to customers inquiries and follows through to completion accurately and within customer timeframe.
• Provide high quality interactions Diffuses difficult customer situations in a professional manner.
• Receives and Processes customer requests for order processing documents and form status of orders cancellations catalog requests and suppressions general product and SSL inquiries
• Partners with the sales team and solicit sale of new or additional educational products or services where applicable.
• Open availability 7am-6pm. This role may be required to work Holidays and weekends to support our customers needs.
• Other duties as assigned and required by business needs.
• Consistent and regular attendance and adherence to schedule
• Meet or exceed customer service metrics.

What we expect you to bring to the table:

• Ability to key large volumes of alpha/numeric data accurately.
• Ability to perform business math calculations.
• Proficient in Microsoft Office products.
• Excellent written verbal and interpersonal communication skills.
• Problem-solving skills and ability to resolve discrepancies.
• Strong organizational skills and the ability to manage multiple tasks.

Minimum Required Qualifications:

• One to Three years customer service-related work experience.
• One year data entry and keyboarding experience.

Education and/or Certifications Required:

• High School Diploma or GED

Benefits Package: We offer a comprehensive benefits package including Medical Dental & Vision (effective day 1) basic life insurance disability coverage PAID parental leave wellness programs Health Savings Accounts Flexible Spending Accounts 401k Educational Reimbursement Paid Holidays annual paid Volunteer time and so much more!

Were determined to positively impact the future one child at a time.

If you share our passion we need to talk.

Just imagine what we could do together.

Physical and Mental Demands:

• While performing the duties of this job the employee is frequently required to sit hear use hands to type data use a personal computer and telephone. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental demands include multi-tasking decision making problem solving comparing copying computing compiling analyzing coordinating and synthesizing data.

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
• School Specialty Inc. is a Drug-Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• EEO/AA including Vets and Disabled
• If you need reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information.

#LI-Hybrid

Job Grade: 6