Chicago - Account Manager (Domestic)

Job Title

Manage day-to-day domestic shipments across multiple modes (FTL, LTL, intermodal, etc.)

Serve as the primary point of contact for assigned accounts, ensuring consistent communication and service delivery

Coordinate with carrier sales and operations teams to secure capacity and execute shipments

Monitor loads from pickup through delivery and address issues in real time

Build and maintain strong client relationships while identifying opportunities for account growth

Negotiate rates and support pricing/quoting activities

Maintain accurate records in internal systems and ensure billing accuracy

Contribute to achieving revenue and service KPIs

About the Company: You'll be part of a team dedicated to connecting customers with qualified carriers to meet their transportation needs across North America, backed by training, strong ethical standards, and round-the-clock service support. This role offers the chance to build meaningful relationships, develop deep market knowledge, and directly influence customer outcomes in a competitive logistics environment.

About Caliber: Caliber is a recruiting company that specializes in freight forwarding and logistics. Our vision is to become one of the nation's top niches recruiting agencies known for our industry expertise and high-quality talent network. Not only will we strive to be diligent in our profession, but use the same level of commitment to be servant leaders within our community.