Staffing Operations Support Specialist

Operations Support Specialist

NEXTAFF | Lenexa, Kansas | Onsite preferred; hybrid and remoteconsidered

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About NEXTAFF

NEXTAFF connects businesses with the people they need and helps job seekers find their next opportunity through a network of franchise staffing offices. Our head-office team supports those offices with practical tools, training, and operational guidance. In this role, you will put your systems knowledge to work helping franchise teams solve problems and provide better service to their clients and employees.Position Summary

The Operations Support Specialist serves as a primary head-office contact for NEXTAFF franchisees and internal teams seeking help with systems, processes, and day-to-day operations. This role provides practical Avionté and Sense support, manages support requests and user access, and trains office users. The Specialist develops resources that help teams resolve common questions and use NEXTAFF systems and procedures consistently.

Key Responsibilities

Franchise Support and Training

• Serve as a primary contact for franchisee operational questions; provide individual guidance and training based on each office's needs.
• Train new and existing franchise users on Avionté and NEXTAFF processes, including system guidance for office teams responsible for employee onboarding.
• Coordinate with HR, payroll, accounting, technology, and other support teams to resolve franchise requests and assist with operational needs as assigned.

Systems Support and Administration

• Monitor, triage, prioritize, and resolve support tickets; escalate issues that require internal specialists or vendor assistance and follow through to resolution.
• Diagnose and resolve user issues in Avionté and Sense; create and monitor approved workflows and chatbots.
• Provision, update, and remove user accounts and permissions in Avionté and internal systems according to authorized access requirements.
• Provide help desk support to internal staff for software how-to questions, routine troubleshooting, and access issues.
• Manage support team and companywide system notifications, calendar invitations, and related communications.

Documentation and Service Improvement

• Develop and maintain written and video procedures, standard operating procedures, FAQs, and job aids based on recurring issues and training needs.
• Track ticket volume, recurring issues, and resolution times; report trends and recommend improvements to leadership.
• Work with Avionté, Sense, and other vendor support teams to resolve escalated issues; document solutions and handle sensitive information confidentially.

Qualifications

• Experience in staffing operations, franchise support, application support, or corporate back-office operations.
• Hands-on Avionté experience and the ability to explain workflows, troubleshoot user issues, and guide office teams.
• Experience delivering user training and creating clear process documentation; familiarity with ticket management and user access administration.
• Strong customer service, communication, problem-solving, organization, and follow-through; sound judgment with confidential information.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams. xhyhwjd
• Preferred: Experience with Sense workflows or chatbots, written or video training resources, and support for multiple staffing offices or franchise locations.