Sr. Platform Engineer II- Copilot

Job Description Senior Copilot Studio Engineer II – BPM Enablement Platform Team Location: Charlotte, NC or Newport Beach, CA. Onsite four days per week, flexible work‑from‑home on designated flex days. Complimentary parking, catered lunch. Responsibilities Lead design, build, and deployment of Microsoft Copilot Studio agents supporting enterprise business processes and automation use cases. Own solution design for complex use cases, including multi‑system integrations using Power Automate, APIs, data sources, and enterprise identity patterns. Partner with business product owners, process managers, and SMEs to clarify needs, facilitate workshops, and translate requirements into scalable Copilot solutions. Communicate effectively with business partners—setting expectations, explaining tradeoffs, and presenting options in business‑friendly terms. Define and promote reusable prompts, topics, actions, and implementation patterns; contribute to platform standards, documentation, and runbooks. Ensure solutions adhere to Pacific Life AI governance, SDLC controls, security, privacy, and risk management practices. Develop and execute testing strategies covering functionality, performance, reliability, risk, bias identification, and user experience. Provide technical leadership through code reviews, mentoring, and guidance to engineers and citizen developers (as applicable). Support adoption through demos, enablement materials, office hours, and stakeholder feedback loops. Qualifications 8+ years of experience in application development, automation, or AI/low‑code solution engineering. Hands‑on experience with Microsoft Copilot Studio (required). Strong experience with Power Platform technologies (Power Automate, Power Apps) and enterprise integrations. Proven ability to work independently with minimal guidance and act as a resource for colleagues; may lead functional teams or projects. Strong communication and relationship skills—able to engage business partners with empathy, clarity, and professionalism. Experience working within governed enterprise environments (SDLC, change management, security reviews). Strong problem‑solving skills and comfort navigating ambiguity across cross‑functional stakeholders. Preferred Qualifications Experience designing copilots with responsible AI considerations (e.g., safety boundaries, grounding, evaluation, and monitoring). Experience establishing standards/patterns and driving adoption across multiple teams. Experience integrating with AI services and enterprise APIs (e.g., Azure OpenAI, internal services) and supporting production‑grade operations. Demonstrated ability to facilitate working sessions and influence outcomes with both technical and non‑technical audiences. Benefits Medical, Dental, Vision, and Well‑Being Reimbursement Account for self or eligible dependents. Generous paid time off options: PTO, holiday schedules, and financial planning time off. Paid parental leave and adoption assistance program. Competitive 401(k) savings plan with company match and additional contribution regardless of participation. Base Pay Range: $167,850.00 – $205,150.00 (actual compensation depends on experience and location). EEO Statement Piscesh Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company. #J-18808-Ljbffr Pacific Asset Management