Guest Services Associate | Part Time Overnight | Santa Monica

Job Description

Job Description

Join Our Team as a Guest Service Associate at HI USA Santa Monica Hostel! 

Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our Santa Monica hostel, located on vibrant 2nd Street! We are currently accepting applications for a part-time overnight Guest Service Associate. This position works overnight shifts on Tuesday, Wednesday, and Saturday from 10:15 PM to 6:15 AM and plays a crucial role in creating a welcoming atmosphere while ensuring guest interactions and the reception desk run smoothly, efficiently, and in accordance with hostel policy.

Position Details: 

Pay: $19.80 per hour + $1 overnight shift differential

Schedule: Overnight shifts, Tuesday, Wednesday and Saturday. 10:15 pm - 6:15 am

Type:  Part Time, 24 hours/week

Benefits: Vacation, sick leave, and more (New Hire waiting periods apply).   

Perks: 

- Free parking

- Free stays at other HI USA hostels (subject to availability) 

- Discounts on hundreds of brands 

- On-the-job training 

- Opportunities for growth within HI USA 

- Friendly and inclusive work environment 

Role Objectives & Responsibilities:

- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity 

- Handle individual and group reservations via telephone, email, or online 

- Conduct hostel tours and gather guest feedback 

- Follow procedures to ensure the security and safety of the hostel, guests, and staff 

- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals 

- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation 

- Provide information on HI memberships, the hostel, and local area to guests 

- Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling” 

- Positively represent HI USA to guests, callers, and local officials 

- Provide overnight, on-call assistance for emergencies 

- Perform other duties as assigned by management 

Skills/Qualifications:

- High school diploma or GED 

- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language 

- Excellent communication skills and ability to handle cash accurately 

- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies 

- Ability to multi-task in a fast-paced environment and work independently or as part of a team 

- Computer literacy (WINXP, MS Word, Excel, Outlook) 

- Willingness to work evenings, weekends, and holidays as required 

- Preferred: First aid and CPR certification (training can be provided)

Physical Requirements:  

- Regularly required to sit, use hands and arms  

- Frequently required to stand, walk, talk, and hear  

- Occasionally required to climb or balance  

- Must be able to lift and move up to 50 pounds  

- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus  

- Noise level in the work environment is usually moderate  

- Requires the ability to work at a computer and view a screen for extended periods of time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We Make a Difference!  

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok!