Customer Returns and Shipping Associate (Altoona, IA)

Customer Returns and Shipping Associate (Altoona, IA) Address 3500 8th Street Southwest, Altoona, IA, 50009, US Job Type Permanent Description Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided. Benefits Flexible part-time or full-time hours depending on the store’s needs Generous paid time off Weekly pay and career development program Associate discounts on in-store and online merchandise, services, and warranty plans Discounts at hundreds of retailers, restaurants, and more 401(k) plan with a company match Dental and vision insurance; full-time employees eligible for medical coverage Responsibilities Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers Provide strong customer service for Amazon returns, UPS shipments, and other related services Engage with customers to identify shipping needs and explain different shipping options Maintain the Shipping area to ensure efficient processing and storage of packages Ensure supplies required to process Ship & Returns are in stock Provide exceptional customer service to create a positive, inviting environment for customers Use basic selling skills to engage and present solutions Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned) Qualifications Able to work a flexible schedule based on the store’s needs Must be able to engage with customers and understand their needs to drive additional sales Ability to lift/push/move materials up to the 100-pound range Strong attention to detail, organization, ability to multi-task and manage priorities Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Staples does not sponsor applicants for work visas for this position. #J-18808-Ljbffr