Service Technician

Job Description

Job Description

Description

GENERAL DESCRIPTION OF POSITION

The Service Technician position is responsible for the timely and accurate maintenance of residential softener and/or water treatment systems for Franklin Water Treatment customers. 

Key Responsibilities

• Comply with policies, guidelines, and regulatory requirements per the Franklin Electric Quality System.
• Follow detailed service instructions, processes, and procedures.
• Meets daily service schedule as assigned.
• Uses available parts to assemble various water treatment equipment or kits according to operating instructions.
• Safely operate the assigned Service vehicle.
• Report problems with quality, process, equipment, and materials to Production Supervisor.
• Maintains a clean and organized Service vehicle appropriately supplied with the proper tools and parts.
• Performs other duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to clearly communicate with customers and colleagues especially related to water softener and water treatment processes.
• Ability to operate hand tools and power tools safely and effectively.
• Ability to understand and resolve basic plumbing problems and repairs
• Utilizes common sense understanding in order to carry out written, oral, or diagrammed instructions.
• Provides accurate work on a consistent basis meeting precise tolerances and standards.
• Interpersonal skills sufficient to work closely with others on a team.
• Ability to demonstrate flexibility in work environment performing a variety of frequently changing tasks.
• Ability to work alone effectively under stress and in situations dangerous to self or others.
• Completes some moderately repetitive tasks.
• Ability to stay organized and order materials around the warehouse.

 

Education and Experience

• High School Diploma or Equivalent (required).
• Valid driver’s license with a safe driving history.
• 1-3 years or more experience working in a plumbing type position (preferred).

C omputer Skills

• Basic.

PHYSICAL ACTIVITIES

While performing the functions of this job, the employee is:

• Continually required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Regularly required to sit or stand and to walk.
• Regularly required to stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 50 pounds and occasionally required to lift up to 100 pounds.

Benefits

Franklin Electric is committed to offering its employees a comprehensive benefit package at a competitive cost. The Franklin Electric benefit program is designed to offer eligible employees the flexibility to select benefits that best suit their individual needs and goals. Franklin Electric offers a generous and expansive benefit program, including employer sponsored disability and life insurance, as well as options for medical, dental and vision. The benefit program reflects Franklin Electric’s dedication to its employees and also offers a variety of voluntary product offerings on top of the basic benefit plan. Finally, Franklin Electric offers a generous 401(k) program with a company provided match and service contribution for eligible employees. Significant costs are assumed by Franklin Electric as part of its continuing commitment to provide a holistic benefit program. 

Becoming a part of the Franklin team not only provides outstanding benefits, it also opens doors to opportunities for future growth.  Enjoy peace of mind with a world-class company, but more importantly, be satisfied in knowing you make a difference.