Operations Manager

Job Description

Job Description

Description:

Operations Manager

Lowell, MI

Description

As the? Operations Manager , you will be responsible for the entire production department, ensuring seamless execution of projects, and maintaining efficiency in workflow and resources. We are looking for a people leader. Leading/mentoring and pushing dept. managers to move the needle with results. Strong sense of business analytics and recognizing bottlenecks through the numbers. The Director of Operations oversees the managers who own:

• Product Ordering – ensuring accurate purchasing of customized products for the customer’s order.
• Logistics of materials to complete job, including warehousing staff that unloads and stages products for installation crews.
• Inventory of bulk purchases of building supplies, materials and managing inventory systems to ensure accurate materials handling.
• Staffing crews and support staff for the department and overseeing Quality Control of Installation.
• Service department – following up with customer product concerns and product repairs

What You’ll Do:

• Drive Workflow Efficiency – Ensure install daily, weekly, and monthly targets are met. Drive key performance indicators in the installation department.
• Lead and Manage Installation Teams ?– Oversee multiple measuring and installation crews, ensuring they are well-prepared, trained, and equipped to deliver high-quality service.
• Optimize Workflow & Resources ?– Forecast project demands, manage labor capacity, and oversee product ordering to ensure materials are available for timely execution.
• Ensure Customer Satisfaction ?– Engage with homeowners, address concerns proactively, and deliver an exceptional experience that exceeds expectations.
• Monitor Performance & Quality ?– Conduct site visits, audit installations, and ensure strict adherence to safety regulations and quality standards.
• Financial Oversight ?– Track and analyze project costs, manage budgets, and drive profitability through efficient operations.
• Recruit, Train & Develop Teams ?– Hire, train, and mentor installation teams and independent contractors, fostering a high-performing workforce.

Job Qualifications:

• Proven leadership experience overseeing multiple installation crews in the home improvement industry.
• Preferred (not required) - experience in home improvement, construction, or a related field, with? specific expertise in replacement windows, bathroom remodeling, and replacement metal roofing.
• 5+ years in a senior leadership role managing teams, optimizing workflows, and driving results.
• Strong problem-solving skills with a proactive, solution-oriented mindset.
• Experience with inventory management, product ordering, and vendor coordination.
• Knowledge of building codes, installation best practices, and safety regulations.
• Excellent communication and customer service skills.
• Experience hiring, training, and managing independent contractors.
• A valid driver’s license and a clean driving record.

Reports

Reports To : General Manager/Owner

Direct Reports: Production Managers/Production Staff/Service Staff/ Warehousing Staff

Coordinates With: Install Managers, Sales Liaison, Operations Admin Team and Install Crews, General Manager, Owners.