Service Advisor - Audi Shawnee Mission

Service Advisor

Responsible for greeting customers, assessing their service needs, and managing the repair process from write-up to close. If a vehicle requires additional repairs not covered in the original order, estimates the additional cost and contacts the customer for authorization. Also advises customers on other available services and proper vehicle care.

In your role:

• Greets customers in a timely, friendly manner, gathers vehicle and customer information, and identifies mechanical issues through questioning, visual inspection, or road test.
• Prepares repair orders with clear descriptions, provides accurate estimates for labor and parts, establishes promised completion times, and obtains customer authorization and payment method.
• Reviews service history and vehicle condition, advises customers on routine maintenance and recommended repairs, and inspects for body damage with estimates as needed.
• Contacts customers regarding changes to estimates or timelines, secures authorization for additional work, and monitors repair progress to ensure timely completion.
• Schedules appointments, handles telephone inquiries, coordinates with the service team, and notifies appropriate personnel of incoming work.
• Reviews completed repair orders, confirms all work is documented and authorized, and explains charges and work performed to customers at closing.
• Maintains service forms, pricing guides, and quality control processes; ensures vehicles are properly parked, keys labeled, and the work area is clean and organized.
• Handles customer concerns professionally and maintains high satisfaction standards.
• Performs other duties as assigned.

Requirements:

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle

• Prior experience in automotive service, retail, or a customer-facing technical role preferred
• Strong communication and interpersonal skills with the ability to explain technical information in customer-friendly terms
• Proven ability to manage multiple responsibilities and deadlines in a fast-paced environment
• Detail-oriented with a commitment to accurate documentation and follow-through

Your well-being:

• Competitive pay: $78,000 - 120,000 annually (base + bonus potential)
• Flexible work schedule: Full-time; 5 days per week
• Comprehensive benefits offering: Market-leading medical plans including PPO, HSA, and FSA options; multiple dental (includes orthodontics) and vision plans; varying vacation and sick leave available day 1; 4 week-paid parental leave available day 1; 401(k) match with 100% vesting after 1 year and immediate eligibility at age 18; short- and long-term disability options; accident and critical illness plans; basic life, pet, legal, & identity insurance
• Training and development opportunities for all employees
• Extensive employee discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational reimbursement: General and specialized technical automotive degrees
• Employee assistance programs
• Paid holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.