SOCO-7 - SOCO -Leasing Specialist

Job DetailsJob Location: Austin, TX 78745Leasing Specialist Immediate Supervisor: Property Manager Position Summary The Leasing Specialist plays a vital role in the success of the community by driving occupancy through effective leasing and exceptional customer service. This position is responsible for apartment rentals, move-ins, and renewals while maintaining accurate records and providing residents and prospects with a positive, professional experience. The ideal candidate demonstrates strong communication skills, thorough product knowledge, and a proactive approach to achieving leasing goals. Primary Responsibilities I. Personnel & Compliance Maintain accurate and organized resident and property files. Demonstrate a comprehensive understanding of all lease-related documents; complete all required paperwork accurately and promptly. Inspect all pre-leased apartments prior to move-in to ensure readiness and quality. Stay fully informed on community features, availability, floor plans, and current specials. Create and manage waiting lists while maintaining a strong sense of urgency. Achieve a minimum score of 80% or higher on all leasing shop reports. Present a professional appearance and demeanor at all times, reflecting company standards. II. Administrative & Leasing Lease all vacant and upcoming units by qualifying prospective residents in accordance with company standards and Fair Housing guidelines. Maintain a minimum 40% closing ratio on leasing traffic. Accurately enter all prospect and traffic information into ResMan daily. Conduct regular competitive market surveys to remain informed on local trends and pricing. Execute the lease renewal process to maximize resident retention. Coordinate all move-ins, move-outs, and related changes with accuracy and timeliness. Complete guest cards, follow up consistently, and convert leads to leases to meet occupancy goals. Perform additional administrative or operational duties as assigned by management. III. Customer Service Answer all incoming calls and inquiries professionally and efficiently. Provide enthusiastic, solution-oriented service to all prospects, residents, and vendors. Exhibit strong communication skills with a friendly, approachable demeanor. Identify each prospect’s needs (“hot buttons”) and match them effectively with community features. Build rapport with residents and foster a welcoming community environment. IV. Maintenance & Property Standards Submit and track resident service requests; follow up to ensure resident satisfaction. Observe and report any maintenance issues or safety concerns promptly. Assist with maintaining curb appeal by picking up litter and reporting property needs. Support the maintenance team in maintaining community standards and resident satisfaction. REEP the Benefits! Perks and Incentives: 10 days Paid Time Off (PTO), increasing to 17 days after 2 years of service. Paid Holidays: New Year’s Day, Labor Day, Memorial Day, Thanksgiving Day, Thanksgiving Friday, Independence Day, Christmas Day 30% Rental Discount Financial Incentives: 401K with 100% match on contributions up to 5% Bonuses based on performance Health and Wellness: Dental Insurance Vision Insurance Medical Insurance with up to 75% coverage Employee Well-being: Paid Life Insurance Supplemental Life Insurance Paid Short Term Disability coverage Professional Development: Paid Training and Certifications to enhance your skills and career growth opportunities. QualificationsQualifications High school diploma or GED required; leasing or sales experience preferred. Strong communication, customer service, and sales skills. Ability to learn and navigate property management software (ResMan preferred). Knowledge of Fair Housing laws or willingness to complete required training. Professional appearance, positive attitude, and strong attention to detail. Ability to multitask, prioritize, and work in a fast-paced environment. Reliable, punctual, and able to meet leasing goals and #J-18808-Ljbffr REEP Equity