Case Assignment & Placement Unit Problem Resolution Associate

Job Requisition ID: 59403
Opening Date: 10/06/2026
Closing Date: 10/21/2026
Agency: Department of Children and Family Services
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated Starting Salary $4,144 monthly; Full Range $4,144-$5,429 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: Monday-Friday 8:30AM-5:00PM
Anticipated Hybrid Work Schedule Availability: 3 to 5 Days per week in office, depending on operational needs
Headquarter Location: 1911 S Indiana Ave, Chicago, Illinois, 60616
Work County: Cook

Supervisor: Marilyn Williams
Agency Contact: [email removed]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate for this position will have excellent organizational skills and strong communication skills. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Essential Functions

• Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received
• Keyboards and prepares a variety of complex materials, including, but not limited to, detailed data entry, highly technical reports, Department forms, and correspondence
• Receives screening results and temporary custody Information, reviewing log for intake data and routing Information to appropriate staff for processing
• Performs follow up with concerned individuals to obtain missing or inaccurate information that may lead to delays in case openings.
• Provides consistent review of pending case assignments to ensure adherence to established timelines regarding call back procedures
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Requirements

• Requires knowledge, skill, and mental development equivalent to completion of high school
• Requires 2 years of office experience
• Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. The Office of Employee Services works in a supportive capacity by managing human resources functions to enable front line workers to fulfill the Department's mission of providing services for children and youth.
As a State of Illinois Employee, you will receive a robust benefit package that includes the following:
• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan(DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link:

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email removed]
• [email removed]

Employment Type: Full Time