Veterinary Customer Service Representative

Job Description

Job Description

Are you the kind of person who can turn someone's stressful day into a better one with a smile, a kind word, and a helpful attitude?

If so, we'd love to meet you!

We're looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families.

As the first point of contact for our clients, you'll play a critical role in creating an exceptional experience from the moment they call or walk through our doors.

Your responsibilities will include:

• Greeting clients and their pets with warmth, compassion, and professionalism
• Answering phones, responding to client inquiries, and scheduling appointments efficiently
• Checking patients in and out while ensuring all information is accurate and up to date
• Processing payments, invoices, estimates, and maintaining accurate client records
• Providing clear, supportive communication during both routine visits and emotional situations
• Educating clients on clinic policies, services, preventive care, and appointment preparation
• Coordinating with veterinarians and technicians to ensure smooth patient flow throughout the day
• Managing multiple priorities while maintaining a calm and positive demeanor
• Assisting with prescription refill requests and routing medical questions appropriately
• Helping create and maintain a Fear Free®, low-stress environment for pets and their owners throughout every visit
• Helping keep the reception area clean, organized, and welcoming for clients and their pets
• Following up with clients regarding appointments, reminders, and patient care needs
• Supporting the overall success of the hospital by being a dependable and collaborative team member

Every interaction matters. Whether you're celebrating a new puppy's first visit, comforting a worried pet owner, or helping a family navigate a difficult decision, you'll have the opportunity to make a meaningful impact each day.

You'll play a huge role in shaping each client's experience—and we truly value that.

We are proud to be a Fear Free® Certified Practice , dedicated to reducing fear, anxiety, and stress for every pet who visits our hospital.

As a Customer Service Representative, you'll play an important role in creating a calm, welcoming experience from the very first interaction. From greeting nervous pets and their families to helping maintain a low-stress environment throughout their visit, you'll be part of a team that prioritizes both emotional well-being and medical care.

We believe veterinary visits should be as positive as possible for pets, clients, and team members alike. If you're passionate about compassionate care and enjoy helping others feel comfortable and supported, you'll fit right in with our team.

• Has a genuine love for animals and the people who love them
• Brings positive energy and compassion to every interaction
• Communicates clearly, professionally, and kindly
• Stays calm and solution-focused in busy or emotional situations
• Enjoys multitasking and staying organized in a fast-paced environment
• Is comfortable using computers, scheduling software, and handling administrative tasks
• Works well both independently and as part of a team
• Appreciates and supports our Fear Free® philosophy and commitment to creating low-stress experiences for pets and their families
• Has previous veterinary, medical, hospitality, or customer service experience (preferred, but the right personality goes a long way!)
• Is eager to learn and committed to providing outstanding client service

• A supportive, team-focused work environment
• Competitive pay and benefits
• Opportunities for growth and development
• Health, dental, and vision insurance on Day 1 of employment
• Paid time off (PTO) because we truly believe in a Treat Yourself mentality
• Uniform allowance
• 401(k) with company match
• Employee pet care discounts
• Continuing education and professional development opportunities
• Daily puppy kisses and kitty cuddles (the best perk!)

If you're ready to be part of a team that truly cares—about pets, clients, and each other—we can't wait to hear from you.

Apply today and help us make tails wag every day!

Questions? Contact our Clinical Staff Recruiter at View email address on ziprecruiter.com