Studio Manager

Overview The Studio Manager sets the tone in the studio and sees excellence as the only acceptable result of the team’s efforts. They direct, motivate, inspire, and influence the studio team with functional leadership towards studio goals. The Studio Manager will be responsible for ensuring that our guests have an enjoyable and consistent experience during every visit through effective operations management and Bunda team oversight. The Studio Manager must always be highly motivated, positive, and provide ongoing leadership to all with a passion for delivering superior service. Studio Managers four main responsibilities are: Team Management Member Management Facility Management By managing these (4) main areas of responsibility, the Studio Manager ensures that everyone who walks through the door feels better than when they arrived. This person will work alongside the Regional Manager to ensure smooth and efficient operations on a daily basis. The role is a unique opportunity for an individual looking to make a meaningful contribution to a growing organization in the health and wellness space. Our team is highly passionate, goal-oriented and committed to advancing the knowledge and benefits that Bunda provides. Seeking 40+ hours a week. Must have general availability, including weekends, and holidays. Preferred Experience: Experience working in a health/wellness environment is a plus, however we are willing to train the right candidate The responsibilities and duties of this position described here are representative of those an employee must perform. This is not an exhaustive list, and other duties may be assigned. Primary Responsibilities Maintaining an engaged, productive team through strong leadership, demonstrating initiative and leading by example Bringing positive, team-first energy and helping make Bunda an exceptional place to work Attracting, hiring and retaining a diverse team of top talent Training, coaching and developing team members Foster community as a Bunda ambassador inside and outside of your studio Scheduling team members to maximize productivity and workload Leading the team with strong Membership Sales. This is measured with conversion percentage and sales performance charts Drive performance using LASER targets and monthly/quarterly KPI objectives Developing a high-energy, fun, and engaged membership culture at the studio through contests, promotions, events, and recognition Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources Manage any necessary disciplinary actions involving underperforming studio employees Maintaining high visibility and positive interaction with guests at all times especially during class transitions. Ensuring guests receive hospitable, consistent, accessible and courteous service Resolving any guest complaints or membership issues with the highest level of customer service Promoting the benefits and value of having a Bunda Membership to guests Understanding and speaking to the science, technology, and benefits of training at Bunda Ensuring that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Performing monthly inventory purchasing and processing functions Performing and documenting studio inspections to ensure facility operation standards are met and all equipment is functioning properly Assisting with social media marketing and local B2B opportunities Actively participate on Slack: comment, react and connect with your designated studio employees Responsible for ensuring that the facility is clean, maintained and operationally sound Uphold all studio policies and maintain the culture, atmosphere and overall member experience expected from all Bunda studios Traits for Success in This Role Team player with strong leadership and supervisory skills, to effectively work and guide staff to operate at peak efficiency and manage diverse personalities Results driven and motivated to meet or exceed sales targets Ability to lead and influence others to achieve goals Analytical and decision-making skills, using critical thinking and good judgment Ability and willingness to roll up your sleeves, tackle problems, and always find a solution Poise, tact and diplomacy when interacting with dissatisfied guests Passionate about health and wellness Excellent interpersonal skills to ensure clear, effective communication with all guests and team members Consistently show a positive attitude & take responsibility for own actions Strong collaboration, organizational and prioritization skills The ability to work a flexible, full-time schedule that includes days, evenings, weekends and holidays Championing and modeling Bunda’s mission, vision, and values Our Core Values B ravery – we face challenges head on and embrace new experiences with courage U nity – we work together harmoniously and value everyone’s contributions N obility – we act with integrity, honesty, and respect for others D edication – we are committed fully to our goals and persevere through adversity A mbition – we strive for continuous growth and set lofty aspirations Role Responsibilities Administrative Responsibilities (Monday) – quality check to be completed Submit weekly growth task sheet Send weekly new member welcome emails including studio perks, policies and studio details Review and respond to Class Pass, Google and Yelp! reviews Send all staff email including studio updates, shout outs and important upcoming information Manager Meeting - Attend and submit clear Manager Meeting recap notes to Manager Channel (by Wednesday EOD, every week) Perform quality control audits on studio Labor Hours Spend a minimum of 40+ hours in studio weekly including one full weekend day Calls Attend and participate in a weekly 1-on-1 call with your Regional Manager Attend the Bi-Weekly All Manager Call Attend and participate in weekly Pod Call Attend and participate in weekly Presale Call, if applicable Monthly Administrative Responsibilities Payroll Inventory Counts Ensure necessary staffing levels to satisfy studio demand while remaining within the studio budget (420 hours/monthly) Host monthly staff meetings as well as 1-on-1 meetings with each Sales Associate, Head Trainer and Assistant Manager if applicable Evaluate each studio employee on their performance and deliver intentional action plans to support in their on-going development Plan and promote special events for the studio monthly Plan and execute out of studio lead generating events or pop ups Attend Regional Call (Managers and Head Trainers) Host a Staff meeting or team gathering to bring everyone together to provide studio updates, staff appreciation and details about the upcoming month. Submit an end of month performance review of your studio State of the Business Understanding of gaps Plan to achieve revenue targets Personal and professional growth Overall Concerns and Opportunities Compensation Bonus Structure Paid Medical Benefits, Voluntary Vision and Dental Beneifts #J-18808-Ljbffr BÜNDA