Technical Support Specialist I

1279 Technical Support Specialist I TeachIowa Northwest Area Education Agency - Sioux City, Iowa Open in Google Maps This job is also posted in TeachIowa, Iowa's Marketplace for education jobs Job Details Job ID: 5883570 Application Deadline: Aug 26, 2026 4:59 AM (UTC) Posted: Aug 12, 2026 12:00 AM (UTC) Starting Date: Sep 10, 2026 Job Description Job Summary Provide support to AEA and LEA staff in utilization and maintenance of all aspects of technology, including hardware, software, network systems, and related technology. Qualifications Two-year post-secondary education or equivalent technical training/certification, plus two years of work experience providing computer and technology support. Proficient in the use of Mac IOS and Google products. Knowledge of computing devices, software interface, network systems (wired and wireless), routers, and firewalls. Essential Functions Assist in promoting and implementing the AEA’s technology plan. Maintain technology devices and provide support to AEA staff for any device that is malfunctioning. Monitor and respond in a timely manner to technology support requests. Provide excellent customer service to AEA employees (creative solutions, quick thinking, resourcefulness, and patience). Responsible for supporting all devices including computers, Chromebook, monitors, keyboards, mouse, hard drive, monitors, and audio/visual equipment. Maintenance of user devices, including upgrading and configurations as needed. Assist in the deployment, configuration, and support of operating systems on desktops and mobile devices. Provide training on technology devices to both new and existing employees. Maintain knowledge of all applications used within the AEA in order to provide support to employees as needed. Maintain an accurate inventory of all technology equipment and software. Working Conditions Occasionally exposed to dust, noise, odors, and other workplace irritants. Stress associated with work pace and pressure. Work can involve irregular hours and days in a variety of settings: AEA offices, schools, and remote. Travel Some travel within the agency is required. Occasional travel within the state for meetings, conferences and training relevant to the position. Exposed to the hazards of the road while driving. Use of a personal vehicle is expected. Terms of Employment 260-day contract. Salary and work year to be established by the Board. Evaluation Performance of this job will be evaluated in accordance with the Board’s policy on management support evaluation. It is the policy of Northwest Area Education Agency not to discriminate on the basis of race, color, national origin, sex, disability, religion, creed, age, marital status, sexual orientation, and socioeconomic status in its educational programs and its employment practices. There is a grievance procedure for processing complaints of discrimination. If you have questions or a grievance related to this policy, please contact Jerome Schaefer, Equity Coordinator, 5800 Discovery Blvd., Sioux City, Iowa, 51111, View phone number on click.appcast.io. Position Type: Full-time Job Categories: Administration > Technology Equal Opportunity Employer x Job Requirements Contact Information Sherri Wing , Administrative Assistant Northwest Area Education Agency Sioux City Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Map The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government-issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws. #J-18808-Ljbffr