Technical Product Manager (Identity)

About Us Félix is a chat-based platform that enables Latinos in the US to send money home via WhatsApp. We combine blockchain and artificial intelligence to innovate cross‑border payments. About The Role As our Identity Product Manager, you will own the foundational identity and account platform that powers the family of Félix products. This role spans authentication, account lifecycle, and core account management and security tools. You will drive the strategy for secure, effortless customer identification and verification, balancing operational rigor with a focus on security, scale, and measurable business impact. Responsibilities Platform and Data Strategy: Own the product vision, strategy, and roadmap for the identity data platform from conception to launch for core identity capabilities (onboarding, verification, authentication). Ensure the platform is extensible enough to simultaneously serve multiple fintech products and geo‑expansion. Identity and authentication flow design: Own end‑to‑end design of identity and authentication flows (including sign‑up, sign‑in, account recovery, Passkey/OTC/PIN verification, step‑up authentication) as specifications that are implemented by other product teams. Define the experience, the logic, and the acceptance criteria while implementation is distributed. Data Architecture & Schema Design: Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems. Cross‑Functional Leadership: Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross‑functional teams to align and drive a cohesive strategy. Manage competing demands across teams with explicit dependency tracking and clear prioritization principles. Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, platform adoption by internal teams, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company‑wide business impact. AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI‑driven service experiences, exploring AI‑forward approaches like behavioral signals and LLM‑aided identity decisioning. Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executive leadership. Requirements Around 8 years of experience in Product Management. Domain Expertise (Required): Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI‑forward or ML‑enabled products in identity, risk, or customer service is a plus. Platform product experience (required). Demonstrated track record owning a platform or shared infrastructure product where internal product and engineering teams are the primary customer. Technical Acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems. Strategic Leadership: Proven ability to evangelize and own product vision and strategy with significant executive‑level visibility and align complex cross‑functional teams (including Fraud, Compliance, and Operations) around a shared platform roadmap. Analytical Rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision‑making through data. Communication & Drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems. These are the applicable requisites, although equivalent competencies in any of the above will also be considered. What We Offer Base

SF/NYC: $152,000 - $193,000

Miami: $123,000 - $160,000 Initial stock options grant Annual performance bonus Health, dental, and vision plans 401(k) with an employer match Continuous learning opportunities Unlimited PTO Paid parental leave Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy. #J-18808-Ljbffr Félix