Head of Operations

View all jobs Head of Operations Remote • La Paz, Bolivia • Rio Grande do Sul, Brazil • Colombia • Santo Domingo • Buenos Aires • São Paulo • Santa Cruz • Santiago Growth Remote Full-time

Head of Operations

Operations

COO

Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job Overview

We're looking for a Head of Operations / Director of Operations to own and scale LunaJoy's operational engine end-to-end. This is a player-coach leadership role responsible for building, optimizing, and scaling systems across clinical operations, care delivery, and revenue workflows. You will partner cross-functionally with clinical leadership, growth, product, and finance to ensure operational excellence, strong unit economics, and scalable infrastructure as we expand. As part of the Luna Joy team, you will play an essential role in directly contributing to supporting the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

• Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement)
• Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states
• Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency
• Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin)
• Build dashboards and reporting systems to drive data-informed decision-making
• Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams
• Drive operational efficiency, automation, and continuous process improvement
• Manage and scale operations teams (ops managers, care coordinators, support functions)
• Ensure compliance with healthcare regulations, payer requirements, and clinical workflows
• Support implementation of new partnerships, service lines, and multi-state expansion initiatives

• 6–10+ years of operations leadership experience with full ownership of end-to-end operations
• Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments)
• Strong background in healthcare, telehealth, behavioral health, or care delivery operations
• Experience working within regulated healthcare environments and understanding clinical workflows
• Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale)
• Strong experience in process design, SOP creation, and operational optimization
• Data-driven operator with experience owning KPIs and building performance dashboards
• Experience working cross-functionally with clinical, product, engineering, sales, and finance teams
• Proven people leadership experience managing operations or care, delivery teams
• Strong understanding of unit economics, margin drivers, and operational efficiency

• Experience in behavioral health, women's health, or perinatal care
• Experience with value-based care models (BHI, CCM, RPM)
• Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health)
• Experience scaling multi-state healthcare operations
• Experience improving gross margin through operational efficiency
• Experience leading post-sales onboarding, implementation, or enterprise partnerships
• Familiarity with EHRs, CRM systems, credentialing tools, and billing/reimbursement platforms
• Experience with 1099 contractor-heavy provider models
• Familiarity with EOS (Rocks, L10 meetings, scorecards) or similar operating systems

Why Luna Joy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Remote-First Culture: Designed to support work from anywhere with autonomy.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and advancement opportunities as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Access to educational resources and a supportive community of like-minded professionals.

Interview Process

The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with Luna Joy's values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.

Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to Luna Joy's mission.

After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.

Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about Luna Joy's systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.

At Luna Joy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women's mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at Luna Joy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work. Ready to apply? Powered by First name * Last name * Email * LinkedIn URL Resume * Click to upload or drag and drop here Where do you currently reside? (City & State) If you were referred by someone currently at Luna Joy, please tell us their name and how you know them. How did you hear about Luna Joy? Want to share any additional information with us? Feel free to do so here! Voluntary Self-Identification To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws. Gender Race Race and ethnicity descriptions By applying you agree to Gem's terms and privacy policy . Save your info to apply to other roles faster & help employers reach you. Req ID: R73