Clinical Support Trainer (EHR Trainer)

You Matter

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:
• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service. 

Why Us

Now is your moment to make a difference in the lives of the underserved.
If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan. 

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.

How you make a difference

The Clinical Support Trainer is responsible for providing end-user training and technical assistance for clinical software systems. This role develops and maintains training materials, user guides, and onboarding resources to support clinical staff. The trainer documents support cases, identifies process improvements, and creates knowledge base content for issue resolution. They also respond to user inquiries, ensure the confidentiality of inmate data, and maintain training compliance. Additional duties include updating technical documentation and implementing best practices to enhance software utilization.

Key Responsibilities

• Deliver end-user training and provide technical support for clinical applications

• Develop training materials, manuals, and onboarding programs for staff

• Document support calls, create knowledge base content, and escalate unresolved issues

• Respond to operational process gaps with solutions and efficiency improvements

• Maintain confidentiality of inmate data and ensure compliance with documentation standards

Qualifications & Requirements

EDUCATION

• Clinical/Nursing Background.

EXPERIENCE

• 3+ years in a Clinical support role or 2+ years in a Correctional Healthcare role.
• Current knowledge of PCs, Windows Operating Systems, and Microsoft applications.
• Excellent written and verbal communication skills.
• Ability to speak and train comfortably with technical and non-technical users.

LICENSES/CERTIFICATIONS

• Must obtain and maintain security clearance.

We are an Equal Employment Opportunity/Affirmative Action Employer