Freight Team Specialist (R.A.F.T.)

*For internal applicants - must be employed with ZLINE for a minimum of 6 months and must have your manager's approval to transfer*

Who are we?

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back.

We've become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe's, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We're known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we're proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury® experience possible. ZLINE is forging its own path-will you help us tell our story?

We are a four-time (2022, 2023, 2024, and 2025) Certified Great Place To Work®. Go here to learn more, and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it's like to work for ZLINE.

Position Overview:

As a Returns and Freight Specialist, you will play a crucial role in carefully assessing and processing exchange and return requests. Your primary responsibility will involve collaborating with appropriate representatives to address necessary adjustments efficiently and help to facilitate customer special needs. In addition to this, your duties will encompass the creation and dispatching of return labels or emails, along with the management of logistics associated with product retrieval or item disposal. We are seeking an individual who can proactively monitor the RAFT Slack channel, ensuring timely responses to incoming inquiries!


Responsibilities - but not limited to:

• Answering the freight phone line for carriers, vendors, and customers with shipping-related inquiries.
• strong emphasis on teamwork, as you will collaboratively manage return and exchange queues
• Facilitating and monitoring all white-glove deliveries/exchanges.
• Must be able to keep composure in difficult and escalated situations. (Extremely important as we provide solutions to customers having issues at delivery with damaged products or other challenges)
• Collaborate closely with our freight carriers to proactively address delivery issues and fulfill their needs.
  • Including reaching out to customers and channel partners to keep them informed about delivery requirements.
  • Timely responses to phone calls and emails related to all freight and delivery matters are essential.

Working Hours:

Monday - Friday, 8:00am - 4:30pm with a 30-minute lunch

What You'll Get:

Benefits are available to all full-time employees after 90 days

• Medical, dental, vision, and life insurance
• Company 401k match at 6%
• Access to a Health Savings Account or Flexible Spending Account
• Professional development assistance
• Paid time off
• Get in on the ground floor
• Ample opportunity for advancement; we want to see you grow
• Dog-friendly office space ... because dogs make everything better, right?

EEO

ZLINE Kitchen and Bath, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Check out our website and social media to learn more about ZLINE:

zlinekitchen.com

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