General Store Manager

Job Description

Job Description

NOW HIRING — GENERAL MANAGERS!

Raptor’s is growing, and we’re looking for dependable, motivated leaders to manage our stores and lead our teams!

We are currently hiring General Managers for the following locations:

Monticello • Heber Springs • Hot Springs Village • Hot Springs • Sherwood • Cabot • Little Rock

We’re looking for someone who can take ownership of daily store operations, build a strong team, provide excellent customer service, and keep their location clean, stocked, organized, and running efficiently.

General Manager Responsibilities Include:

• Overseeing daily store operations and overall store performance
• Leading, motivating, and holding employees accountable to company standards
• Recruiting, interviewing, hiring, training, and developing team members
• Creating employee schedules and managing staffing needs
• Monitoring attendance, addressing performance concerns, and providing consistent coaching
• Ensuring employees follow company policies and procedures
• Providing friendly, professional customer service and resolving customer concerns
• Overseeing register operations, cash counts, deposits, and daily paperwork
• Maintaining proper cash-control procedures and investigating discrepancies
• Managing inventory, ordering, stocking, and product rotation
• Ensuring coolers, shelves, displays, and merchandise are fully stocked and organized
• Ensuring products are properly priced and promotions are correctly displayed
• Coordinating vendor deliveries and verifying order accuracy
• Monitoring sales, labor costs, inventory shortages, and waste to improve store performance
• Identifying opportunities to increase sales and improve the customer experience
• Maintaining high cleanliness standards throughout the store, including restrooms, floors, counters, food-service areas, fuel pumps, and outside areas
• Ensuring age-verification procedures are followed for restricted products
• Ensuring employees follow applicable food-safety and workplace-safety requirements
• Overseeing opening, closing, and shift-change procedures
• Identifying maintenance needs and coordinating repairs with ownership or designated contacts
• Communicating staffing needs, operational concerns, and store results to ownership or upper management
• Delegating responsibilities and following up to ensure tasks are completed accurately and on time
• Providing hands-on support during busy periods and addressing staffing gaps

What We’re Looking For:

✓ Dependable, punctual, and accountable
✓ Strong leadership and team-development skills
✓ Friendly and professional attitude
✓ Excellent customer-service skills
✓ Honest and responsible with cash, inventory, and company resources
✓ Able to lead by example and maintain consistent standards
✓ Comfortable coaching employees and addressing performance concerns
✓ Able to prioritize, multitask, and make decisions in a fast-paced environment
✓ Strong communication and organizational skills
✓ Understanding of scheduling, inventory management, cash controls, and store performance
✓ Able to work independently and collaborate with ownership and other managers
✓ Reliable transportation to and from work
✓ Availability to meet store needs, including mornings, evenings, weekends, and holidays as required
✓ Previous convenience store, retail, restaurant, or management experience preferred

Physical Requirements:

Applicants should be able to perform essential job duties, with or without reasonable accommodation, including standing and walking for extended periods, bending, reaching, stocking merchandise, cleaning, and lifting or moving boxes and products as needed.

What Makes a Great Raptor General Manager?

Someone who takes initiative and follows through. We’re looking for leaders who take ownership of store results, develop their employees, solve problems, maintain high standards, and create a welcoming experience for every customer who walks through the door.

Interested in joining the Raptor leadership team?

Please send your resume along with your name, phone number, availability, previous management or leadership experience, preferred Raptor location, and the number of hours you are looking to work each week.

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