Trainer Quality Assurance Supervisor

Benefits Company car Company parties Free uniforms Opportunity for advancement Paid time off Position Title Trainer & Quality Assurance Supervisor Reports To Clean Operations Manager Objective At ServiceMaster Clean, we don’t just clean—we deliver peace of mind. The Trainer & Quality Assurance Supervisor plays a critical role in upholding our brand standards by ensuring all service partners are properly trained, supported, and consistently delivering high‑quality results. This position is hands‑on and focused on coaching, inspecting cleaning after training, and continuously improving performance across all assigned accounts. Core Values Honor God in All We Do Help Our Team Develop Build Client Relationships Grow Profitably Tasks Train new hires and current service partners on ServiceMaster cleaning standards, procedures, including proper dilutions, and safety protocols. Perform routine quality inspections after training is complete at assigned facilities to ensure expectations are met or exceeded. Address customer concerns and complaints promptly, professionally, and with a solutions‑focused mindset. Review failed inspections with employees and provide hands‑on retraining and coaching. Demonstrate proper cleaning techniques and reinforce best practices in the field. Partner with HR/management to develop corrective action plans and improve overall service delivery. Ensure compliance with all company policies, safety standards, and OSHA regulations. Build positive relationships with team members. Physical Demands and Qualifications Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching. Must be able to lift and/or carry up to 25 lbs. Ability to differentiate between cleaning products and uses. 1–2 years supervisory experience. Provide on‑the‑job training to those with strong work ethics and willingness to learn. Flexibility and the ability to work at a fast pace in a multi‑tasked environment. Contribute to a positive work climate with a pleasant attitude. Contribute to the overall team effort, including being in uniform, dependable and on time. Treat all co‑workers and customers with courtesy and respect. Must have a valid driver’s license. Strong leadership and coaching ability with a team‑first mindset. High attention to detail and commitment to quality. Excellent communication and problem‑solving skills. Ability to work independently and travel between multiple job sites. Flexible schedule (may include evenings or weekends). Schedule Monday through Friday 4:00 pm–12:00 am. Schedule may fluctuate due to employee/customer need. Compensation Based on experience and discussion upon interview. #J-18808-Ljbffr