PwC Technology - Technical Writer (Remote)

Information Technology Manager

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Information Technology Project Management team collaborates with PwC practice leaders to develop and deliver technology solutions. We provide project management oversight and collaborate with various project resources and vendors to ensure the appropriate methodology is followed, deliverable quality is high, and satisfaction is achieved. Simply put, you'll solve business problems using technology, work with multiple teams concurrently, and be able to take pride in end to end ownership of a project.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Minimum Degree Required:

High School Diploma

Minimum Years of Experience:

4 year(s) of progressive roles managing IT project management and strategy development.

Preferred Qualifications:

Degree Preferred:

Bachelor Degree

Preferred Fields of Study:

Management Information Systems

Certification(s) Preferred:

Project Management Professional (PMP) or Certified Scrum Master (CSM)

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

• Working collaboratively in a dynamic, ambiguous environment with multiple competing priorities;
• Collaborating with others to deliver solutions to complex problems while maintaining standards and minimizing risk to the firm;
• Possessing written, oral and listening skills with the ability to understand and act upon leadership guidance in work product and deliverables;
• Managing multiple complex, concurrent projects and associated deliverables;
• Understanding Project Management tools such as ServiceNow, MS Project, G Suite collaboration tools;
• Utilizing Financial Management to monitor headcount, project costs, pillar budget to actuals and related variances;
• Working with leadership to integrate planning across multiple technology pillars including development of high-level pillar strategy operational plans;
• Addressing requests from team leaders for operational information across multiple pillars;
• Developing messaging for communications;
• Preparing presentations designed to inform and influence leadership, stakeholders, committees etc.;
• Completing administrative and organizational deliverables in a prompt manner;
• Influencing project team members to identify and address project issues, including leadership and interdependent teams;
• Promoting and influencing self-directed teams by enabling transparent and clear communications;
• Managing internal and external project resources;
• Applying knowledge of the Firm to the Project Management activities to comply with Firm policies and standards;
• Promoting the use of collaboration tools like Meet, Web-ex, G Suite and team databases;
• Leading and managing documentation projects and team;
• Working with a team of technical writers to deliver documentation projects that are technically accurate and of high quality;
• Managing and leading multiple assignments simultaneously, while working independently and with other writers;
• Conferring with subject matter specialists and product managers to establish technical specifications and to determine subject matter to be developed for publication;
• Displaying research skills including gathering and analyzing data from multiple sources (subject matter specialists, product managers) to develop content;
• Completing writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology;
• Liaising with local and remote writing teams and subject matter specialists in the development of assigned documentation;
• Reviewing product design and UI and revise UI messages;
• Interviewing various users and technical staff to gather data for documentation, working with product management, product support, marketing, other SMEs to clarify business requirements and documentation assignments;
• Researching and translating technical information into manuals and/or web-based documents for non-technical and technical users; and,
• Analyzing and prioritizing technical feedback from various audiences and driving necessary changes into documentation or products.