Member Contact Center Representative I

Call Center Representative (Member Contact Center Representative I)

Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving? We'd like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members' needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

Requirements & Responsibilities

• Provide support and information to the Credit Union's current and potential members.
• Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Note: LBS Financial is normally open for business Monday Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

Qualifications

Education: High School diploma or equivalent required Experience: 6 months to one year of customer service, retail, or call center experience preferred. Preferred: Financial service experience

Technical:

• Basic proficiency with Microsoft Office (Word and Outlook)
• Ability to learn and navigate multiple systems and applications simultaneously
• Comfortable with phone communication systems and standard office equipment
• Ability to learn simple and complex policies and procedures

Behavioral:

• Maintains a positive and professional demeanor under pressure
• Pleasant personality and tone of voice
• Excellent telephone manners and technique

Benefits & Total Rewards

• Medical, Dental, and Vision 100% employee-only plans paid by LBS
• 12 Paid Holidays, 3 weeks PTO, and Sick Time
• Defined Benefit Pension Plan
• 401(k) and Roth(k) Retirement Plans
• Insurance: Life, AD&D, LTD
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment: movie tickets, travel, car rentals, and much more

Pay Range

In accordance with California's Pay Transparency Act, the expected salary range for this position is between:

$20.00 - $22.00

Actual pay will be determined based on a candidate's specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.