Collections Analyst

Drive proactive improvements to collections effectiveness. Provide impactful proactive action plans via frequent monitoring of past due percentages. Create and execute strategic actions plans to enhance cash flow timeliness. Ensure SLAs are met and partner with extended shared services team to improve performance. Challenge status quo and actively participate in continuous process improvement projects and Kaizen events. Perform root cause analysis and drive process improvement to ensure further process efficiencies. Drive process and ensure goals are met by participating and leading governance calls. Ensure timely collections and resolution of past due accounts receivable for assigned key customer accounts. Develop and maintain positive and effective relationships with external key accounts and internal stakeholders. Work closely with customers and cash applications department to resolve open credits & refunds. Lead initiatives to improve DSO, involving various internal stakeholder groups. Manage disputes efficiently. Requirements: University (Bachelor’s) degree in Accounting/Finance preferred. Minimum 5 years of B2B collections work experience and sound knowledge of the order-to-cash process. Excellent written and verbal communication skills. Proficiency in Microsoft Excel, Word, and Outlook. Experience with SAP and Get Paid systems. Preferred Skills: Specialized skill training/certification is a plus. Experience with portal uploading, especially Government portals like PIEE (WAWF) and IPP.gov. Ability to process collections for key accounts and provide oversight to third-party teams. Advising and supporting third-party firms on escalated issues. Proactive and analytical role focused on process improvements. Measured on coaching, guiding, and mentoring third-party teams as well as collection productivity for key accounts. Axelon Services, Corp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr