Inside Sales Associate I

Inside Sales Representative As an Inside Sales Representative you will interact with customers over the phone or in person, providing them with information, advising them, and generating orders. You will provide friendly and efficient service to guarantee customer satisfaction, ensuring they receive the correct products and quantities to keep members of our community comfortable in their homes and workplaces. Typical duties for the Inside Sales Representative include but are not limited to: Responsibilities Greet and help walk-in and will call customers as they arrive at the counter Promptly answer incoming telephone calls, emails, and text messages Prepare and send quotes to customers as requested with efficiency and accuracy Place special product orders on an as needed basis Provide accurate information regarding availability and lead times Process incoming and outgoing warranty claims Assist warehouse staff with pulling orders, checking in incoming product, and loading and unloading trucks based on seasonal increases in business Pre-pull or stage will call orders as needed Participate in active training for new and current products regularly Process UPS orders, track orders and accept deliveries Assist outside sales team in processing customer requests Assist in cycle counts to ensure inventory accuracy Maintain general appearance of branch counter, showroom, warehouse, and grounds Ensure that each customer leaves the store satisfied Qualifications Knowledge of HVAC products preferred, but not required Ability to provide friendly and knowledgeable customer service via telephone, email, and in person Proficient in web-based software for parts lookup and order processing Good listener and able to follow directions Good verbal, written, and conflict resolution skills Goal driven, self-motivated, and proactive Conduct business and represent the company in a professional manner Ability to operate warehouse machinery Must be able to lift 50lbs without machinery assistance Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements. For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont. Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. #J-18808-Ljbffr Rheem Manufacturing Company