Store Manager - Beachwood New Beachwood, Ohio, United States

Overview Lush North America has been creating fresh and handmade cosmetics for the past 20 years, with retail shops across Canada and the US. We emphasize fair trade sourcing, supporting sustainable communities, and giving back to organizations that make a difference. We Offer A fun and funky store atmosphere where individualism is encouraged A 50% discount off all products An entrepreneurial retail structure that supports growth Opportunity for promotion from within Store Manager As a Lush Store Manager, you lead by example and embody our core values in customer interactions, team motivation, and business decisions. You focus on: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. Responsibilities Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service Overseeing all aspects of the retail business, including budgets, sales targets, customer experience, staff experience, and operational excellence Self-assessment and seeking feedback, resources, and growth opportunities Operational Excellence Policies and Procedures: ensure compliance with time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety, daily communication, within budget Stock and Inventory: manage orders, inventory, and waste; train staff to follow rotation rules and use inventory reporting tools Visuals and Merchandising: develop merchandising plans and train the team to maintain a clean, attractive store that drives sales Scheduling, Time, and Attendance: schedule appropriate staff for peak times while maintaining payroll accuracy and within labor budget Qualifications Required 3-5 years of retail management experience Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Analytical, critical thinking, and troubleshooting abilities Organizational and time management skills Strong customer service, supervisory, and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Flexibility to work holidays, evenings, and weekends Preferred Experience with consultation-based customer service Ability to develop staff through positive coaching and feedback Track record of developing retail staff careers Proficiency in Excel and Microsoft Office; adaptable to other systems Cross-cultural collaboration and DEIB or social justice training Fluency in Spanish, French, or other languages Equal Opportunity and Diversity Lush believes in inclusion and equal opportunity for all applicants. We recruit from diverse sources and strive to reflect the communities we serve. Compensation $57,500 USD per year Note This description focuses on the Store Manager role, responsibilities, and qualifications. It does not include application-process details or non-essential materials. #J-18808-Ljbffr Lush Fresh Handmade Cosmetics