Volunteer Program Manager

Job Description

Job Description

Mid-Willamette Valley Community Action Agency

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Volunteer Program Manager.

Your main responsibilities will oversee all aspects of agency volunteering, including volunteer recruitment, screening and orientation, onboarding, feedback, tracking, planning and budgeting. This position requires coordination of resources from multiple departments and at several levels in order to maintain sufficient base of volunteers for delivery of essential community services. Be a part of the team that provides the vital support that allows our programs to run efficiently, directly contributing to our mission of reducing the impacts of poverty in our community.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School diploma or General Education Degree (GED) and; Bachelor's Degree plus four (4) years of Volunteer Management experience.
• Equivalent combination of education, experience and/or professional certification may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid Oregon driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Successful registration with Child Care Division Criminal Background Registry and DHS Criminal Background Check
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS AND ABILITIES

• Interdepartmental negotiation, problem-solving, and persuasion.
• Ability to plan, organize and prioritize according to target goals.
• Strong verbal and written communication skills, with tact and diplomacy.
• Demonstrated excellent writing and editing skills.
• Presents information in a concise manner to small and large groups.
• Efficient with resources and able to meet deadlines as expected.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Develop and implement volunteer project guidelines, policies and procedures, monitors feedback and outcomes, and cultivates and retains community partners and individuals in the community.
• Present opportunities to local groups, such as churches, schools and community to promote volunteerism with MWVCAA programs.
• Establish and maintain volunteer descriptions, protocols, background check processes in cooperation with programs and HR staff.
• Recruit and monitor volunteers, interns and practicum students successfully navigate Agency processes and volunteer opportunities.
• Establish and maintain volunteer database and schedules, in conjunction with programs.
• Work with development staff to connect to donor engagement and ongoing support.
• Work with marketing staff to create media and update communications, post updates on social media, and engages with the volunteers using various technologies.
• Conduct volunteer orientation and assures all volunteers are trained for events, projects assigned.
• Compile information for grant applications as needed. Prepares and submits reports to funding sources.
• Develop and monitors the volunteer budget with program and Administration.
• Carries out responsibilities in accordance with the organization's volunteer and Agency policies and applicable state and federal laws.
• Screening and onboarding volunteers; planning, assigning, addressing volunteer complaints and resolving problems, and escalating issues to program management as necessary.
• Ensure that communications and interactions with managers, staff, clients, Board Members, and community partners are consistently handled with respect, professionalism, inclusivity and cultural sensitivity.
• Ability to work effectively with team members, management, Board Members and clients.
• Exercise judgment in determining priority of day-to-day job tasks, and key decisions.
• Utilize creativity and resourcefulness to accomplish tasks.
• Consistent punctuality and reliable attendance.
• Ability to manage frequent interruptions and work effectively in a fast-paced environment.

SUPERVISORY RESPONSIBILITIES

This position does not supervise Agency personnel.

PHYSICAL and MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Occasional lifting of up to 50 pounds.
• Ability to move about the workspace.
• Ability to reach and/or extend to access materials or equipment.
• Ability to effectively communicate with clients and staff.
• Ability to respond safely and appropriately in the event of a site emergency.

WORK ENVIRONMENT

• Frequent travel to and from various worksites and volunteer events.
• Close quarters, occasionally with various client populations such as children, youth, families, and individuals experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor and outdoor work environment with frequent interruptions and demands.
• Occasionally exposed to outside weather conditions.
• Ability to work outside of normal business hours, including evenings and weekends.
• Occasional exposure to body fluids/biohazards, and garbage (such as saliva, vomit and urine).

WHAT WE OFFER

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at View phone number on ziprecruiter.com.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at View email address on ziprecruiter.com or call View phone number on ziprecruiter.com to ask for a HR Team Member.