Maintenance Shop Manager

Job Description

Job Title: Maintenance Shop Manager

Location: Greensboro, NC

FLSA: Salaried- Exempt

Reports To: Director of Maintenance

Purpose: The Shop Manager is accountable for the safe, compliant, efficient, and cost-effective operation of the maintenance and repair shop. Priorities, in order, are: (1) protect employees and the public through strict safety and regulatory compliance; (2) return reliable equipment to service on schedule through effective planning, diagnosis, repair, and quality control; (3) lead, develop, and hold the shop team accountable for performance and professional conduct; (4) control labor, parts, inventory, and operating costs; and (5) maintain accurate records and responsive service to internal customers. The Shop Manager must lead by example, communicate expectations clearly, make timely decisions, and escalate safety, compliance, equipment, staffing, or cost risks promptly.

Primary Job Functions:

• Plan daily and weekly workloads; assign work according to safety, priority, technician capability, parts availability, and required completion time; verify completion and address delays promptly.
• Complete required equipment safety inspections and ensure all FMCSA, company, federal, state, and local inspection records and supporting documents are accurate, complete, and submitted on time.
• Review work orders, diagnostic information, manufacturer guidance, and technical manuals before authorizing or directing repairs.
• Provide hands-on diagnostic and repair support when needed, including work on mechanical, electrical, ELD/telematics, and onboard camera systems.
• Require completed repairs to be tested and verified before equipment is released; confirm that workmanship meets company, manufacturer, and regulatory requirements.
• Ensure technicians have the tools, equipment, parts, information, and personal protective equipment needed to complete assignments safely and efficiently.
• Maintain current knowledge of required safety training, maintenance technologies, service offerings, operating procedures, and departmental goals.
• Enforce company safety requirements consistently; correct unsafe conditions or behaviors immediately and report significant incidents or risks through the appropriate channels.
• Perform and document quality-control reviews of completed work, including repair verification, testing results, and any required corrective action.
• Meet established productivity, equipment-availability, budget, and cost-control expectations while maintaining safety and repair quality.
• Track technician qualifications and required training; ensure assigned training is completed by established deadlines and applied on the job.
• Set clear performance expectations, provide timely coaching and feedback, document performance issues, and evaluate technician productivity, quality, safety, attendance, and professional conduct.
• Complete work orders, timekeeping, purchasing, inventory, inspection, payroll, and other required administrative records accurately and by established deadlines.
• Maintain the shop, tools, equipment, parts-storage areas, and facility yard in a safe, secure, organized, and inspection-ready condition.
• These responsibilities describe the position's primary expectations but are not exhaustive. Operational, safety and other needs may require the employee to perform any and all other duties assigned. Employees are expected and must perform all such duties and tasks.

Qualifications:

Experience and/or Education

• Minimum of 5 years trailer and heavy truck/equipment mechanic experience, or related field
• High School diploma and/or trade school completion in appropriate field

Skills

• Demonstrated leadership and people-management skills, including setting clear expectations, assigning work, coaching employees, addressing performance concerns, and building an accountable, safety-focused team.
• Clear, professional verbal and written communication skills for coordinating with technicians, drivers, operations, vendors, customers, and leadership; able to document decisions, repairs, risks, and follow-up actions accurately.
• Strong diagnostic, problem-solving, and decision-making skills; able to evaluate safety, compliance, equipment, staffing, schedule, and cost impacts and take timely, appropriate action.
• Effective planning, organization, and time-management skills; able to prioritize daily and weekly workloads, balance urgent repairs with preventive maintenance, and follow assignments through completion.
• Ability to remain composed and adaptable in a fast-paced shop environment, respond effectively to changing operational priorities, and escalate significant risks or resource constraints promptly.
• Ability to perform the physical requirements of the position, including standing, walking, bending, lifting, twisting, turning, and climbing ladders, and to lift and handle up to 50 pounds safely.
• Ability to work safely in conditions that may include loud noise, vibration, exhaust fumes, paint dust, temperature changes, moving equipment, and other shop or yard hazards while consistently using required personal protective equipment.

Technical Knowledge

• Knowledge of safe job practices & regulations related to OSHA, MSHA and DOT requirements.
• Proficiency operating modern maintenance technology/and time keeping systems, including Microsoft Office, Excel, Outlook, Teams, etc.
• Aluminum & Steel welding experience are a plus

Additional Requirements

• Valid driver's license, CDL a plus
• Position may require some local travel