IT Help Desk | End-User Support

Job Description

Job Description

Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.

This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.

Key responsibilities include:

• Answering, documenting, and triaging help desk requests via phone, email, and chat
• Resolving common issues such as password resets, account unlocks, and connectivity problems
• Managing user accounts, access rights, and deactivations in enterprise systems
• Escalating complex issues to the appropriate technical teams
• Maintaining IT knowledge base content and self-service resources
• Assisting users with general computer and software questions
• Managing loaner equipment, peripherals, and IT inventory
• Supporting audits, inventories, and team improvement initiatives
• Ensuring compliance with data security and confidentiality requirements

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

• 2+ years of experience in a help desk or service desk environment
• Strong working knowledge of Microsoft Office and common desktop technologies
• Hands-on experience troubleshooting hardware, software, and user access issues
• Clear communicator who can explain technical concepts to non-technical users
• Organized, detail-oriented, and comfortable working in a structured environment
• Ability to pass a background screening

• Stable, long-term engagement in a mission-driven environment
• Hands-on exposure to a wide range of IT support activities
• Opportunity to make a measurable impact improving user experience
• Collaborative team setting with room to grow your technical skill set