IT Help Desk | End-User Support
SEBENZA LLC,
Job Description
Job Description
Are you passionate about helping people solve technical problems and keeping systems running smoothly? We're looking for a Client Technologies Technician to be the friendly, knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.
This role is perfect for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.
As a Client Technologies Technician, you'll serve as the first point of contact for IT support, delivering prompt, professional assistance while ensuring systems and users stay productive.
Key responsibilities include:
- Answering, documenting, and triaging help desk requests via phone, email, and chat
- Resolving common issues such as password resets, account unlocks, and connectivity problems
- Managing user accounts, access rights, and deactivations in enterprise systems
- Escalating complex issues to the appropriate technical teams
- Maintaining IT knowledge base content and self-service resources
- Assisting users with general computer and software questions
- Managing loaner equipment, peripherals, and IT inventory
- Supporting audits, inventories, and team improvement initiatives
- Ensuring compliance with data security and confidentiality requirements
CONTRACTOR QUALIFICATIONS AND EXPERIENCE:
- 2+ years of experience in a help desk or service desk environment
- Strong working knowledge of Microsoft Office and common desktop technologies
- Hands-on experience troubleshooting hardware, software, and user access issues
- Clear communicator who can explain technical concepts to non-technical users
- Organized, detail-oriented, and comfortable working in a structured environment
- Ability to pass a background screening
- Stable, long-term engagement in a mission-driven environment
- Hands-on exposure to a wide range of IT support activities
- Opportunity to make a measurable impact improving user experience
- Collaborative team setting with room to grow your technical skill set
Vacancy posted 24 days ago
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