Customer Service Representative

Customer Service RepresentativeOur Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee.What You'll DoWelcome customers and work to provide the best customer experience possibleHelp customers with loans, check cashing, wire transfers, money orders, and bill paymentsWork with team leads to meet and exceed monthly goalsAccurately assist customers with loan applications to completionAnswer any and all customer questionsUse company best practices to provide consistent and amazing customer serviceWork with money – being able to reconcile a cash drawer accurately is a must!Listen and be able to build relationships with your customers and teammatesParticipates in ongoing learning and developmentWhat We're Looking ForHigh School Graduate or equivalentPhone customer service experience preferredDedication to helping othersExperience in service-related field (cash handling experience preferred)Must be willing to work in an environment where performance will be measured and judgedMust have reliable transportationUnderstand the demands of working in a retail environmentExcellent sales skills focused on growing the companyMust be observant and have great judgmentStay coachable – this is one of the keys to growing with our companyComputer proficiency requiredBenefits We OfferWorking at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:$500 Sign-on Bonus paid after 90 days of employmentGenerous PTO and paid time off to volunteerPaid parental leave100% company-paid health insurance401k with 5% company matchStudent Loan Repayment PlanPhysical DemandsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to stand, stoop, bend, and reach overhead for up to 12 hours with little rest, except for unpaid meal break.Work EnvironmentFast-paced retail service environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.AAP/EEO StatementIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.