Associate Manager, WFE Success Coach-1

Role Description

The Associate Manager for WFE Student Success will build strong teams that foster authentic relationships with students. This function is accountable for the enrollment and persistence of students through their education programs.

• Ownership of student-first focused culture.
• Motivating and leading a team of Success Coaches to ensure attainment of WFE objectives and to effectively implement continuous improvement.
• Recruit, interview and make hiring decisions for new team members.
• Provide coaching and training to team of Success Coaches through 1-1’s, call reviews, performance evaluations, and team meetings.
• Collaboration with education providers staff to ensure strong curriculum knowledge of institution and resources available to students.
• Direct management, hiring and development of team members.
• Ensure the team is equipped with processes, tools and techniques to provide exceptional service to the students.
• Partnering with appropriate leadership regarding weekly reports on student success activities, projections and performance.
• Provide change management leadership.

Qualifications

• Understanding of student success, advising and coaching.
• Solution/relationship selling, uncovering buying decisions and understanding customer needs.
• Capable of working in a fast-paced, startup-like environment (grit, tenacity, and an ability to get things done).
• Proven track record of success meeting targets, business objectives, and adding to the financial growth of the company.
• Thorough understanding of applying appropriate metrics, measurements, and analytics in a student success environment.
• Excellent communication skills; professional demeanor and style.
• Clear leadership, coaching and motivational abilities; experience hiring, developing, rewarding and retaining a team.
• Clear ability to multi-task and learn and leverage a variety of software applications.

Requirements

• 4+ years of advising, student success or student services program and/or business experience within a fast-paced work environment servicing company clients.
• Experience managing efficiency or cost reduction initiatives through process improvements, use of technology and staff performance.

Education

• Bachelor’s degree preferred.

Other

• Must be able to travel up to 10% of the time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations.
• Strong mental acuity.
• Regular, dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.

Benefits

• Comprehensive package of benefits to employees scheduled 30 hours or more per week.
• Medical, dental, vision, life and disability plans.
• Well-being incentives, parental leave, paid time off, certain paid holidays.
• Tax saving accounts (FSA, HSA).
• 401(k) retirement benefit.
• Employee Stock Purchase Plan.
• Tuition assistance.
• Entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.