Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Director, Services Program Enablement

$156k - $305k
Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Director, Services Program Enablement

The Services Program Management team is a key pillar within the Services Program Enablement function, established to enable leaders and teams across the Services business to make decisions and drive the work necessary to meet program, business unit, and enterprise objectives. This team is responsible for aligning with leadership across Mastercard to establish program objectives, program governance via oversight of common standards and enterprise tooling, and enabling performance evaluations for programs with regular and ad hoc KPI reporting to Executive Leadership.

Mastercard Services is comprised of a powerful combination of expertise, products and solutions. Managing fraud, risk and cybersecurity and growing through insights, analytics, and loyalty programs are universal needs. It’s this team that will ensure payments keep pace with the urgency of life. Our more intelligent technologies will drive greater personalization, security and efficiency. New thinking and relationships will help make the digital economy work for more people in more ways. And clunky card numbers and passwords will give way to frictionless biometric authentications.

Role:
The Director, Services Program Management role is focused on raising the bar for all programs within the Services business unit and across Mastercard. This individual will be responsible for enabling our business teams (programs) to navigate and prioritize the multitude of requirements and expectations set upon them and evangelize their performance and story to Executive Leadership. This will include planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration.

This person must lead change initiatives with a customer-centric approach, ensuring that all communications and presentations reflect a commitment to exceptional service. Similarly, the role involves establishing and enforcing standards across programs, often with limited direct authority. The successful candidate will need to demonstrate strong influencing skills and the ability to lead through collaboration.

This person will be expected to navigate complex requirements, drive solutions in ambiguous situations, prioritize tasks effectively, and communicate both the Executive Vision or value statement to program teams, as well as the program’s performance and value to Executive Leadership.

• Engaging in the Objective Setting & Program Calibration process
• Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs.
• Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement.
• Stakeholder Management – Operations, Technology, Product & Delivery (all levels).
• Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle.

About You:
• Experience leading up & out, engaging with leadership of multiple levels
• Strong product or software development acumen
• Knowledge of product development and new product evaluation
• Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
• Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery.
• Strong relationship, collaboration & organization skills.
• Comfortable working in ambiguous situations and navigating complex requirements to drive solutions.
• Experience working within reporting & data analytic tools, including but not limited to: Excel, PowerPoint, Adobe
o Nice to have skills, not requirements: Financial Acumen, Alteryx, Tableau, Power Bi.
• Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment.
• Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $156,000 - $265,000 USD

Arlington, Virginia: $179,000 - $305,000 USD

Purchase, New York: $179,000 - $305,000 USD

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Director, Services Program Enablement in O Fallon, MO vacancy
  • $118k - $171k

     ...to deliver a unique set of products and services that help people, businesses and governments...  ...potential. Title and Summary Manager, Enablement & Operations Customer Success, Services...  ...the business, and 3) technical and program readiness. Customer Engagement: Cultivate... 
    Suggested
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ...Manager, Technical Program Management We work to connect and power an inclusive, digital...  .... We believe that our differences enable us to be a better team – one that makes better...  ...people everywhere to the vital goods and services they need every day. Working at Mastercard... 
    Suggested
    Work experience placement
    Shift work

    Dynamic Yield

    O Fallon, MO
    3 days ago
  • $96k - $163k

     ...Senior Technical Program Manager Mastercard is a global technology company in the payments...  ...power payments and provide products and services for individuals and industries all...  ...exploration of software innovations while enabling engineering excellence across the... 
    Suggested
    Full time
    Part time
    Flexible hours

    Dynamic Yield

    O Fallon, MO
    3 days ago
  • $122k - $207k

     ...networks combine to deliver a unique set of products and services that help people, businesses and governments realize...  ...potential. Title and Summary Lead Technical Program Manager The AI & Decision Product Enablement Program (AI & DPE) is a transformative internal... 
    Suggested
    Full time
    Part time
    Worldwide
    Flexible hours

    MasterCard

    O Fallon, MO
    4 days ago
  •  ...of pet parenthood through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger as One Petco team. We...  ...community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential... 
    Suggested
    Local area
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    Petco Animal Supplies, Inc.

    Dardenne Prairie, MO
    3 days ago
  •  ...Overview The Program Manager (PM) shall provide overall management, direction, administration, documentation, quality assurance, and leadership. The PM is responsible for ensuring contractual, technical, schedule, and quality objectives are met and serves as the authorized... 
    Temporary work
    For contractors
    Flexible hours

    Anaesthesia Associates of Massachusetts, P.C.

    O Fallon, MO
    23 hours ago
  •  ...through Doctor Education and Leadership programs * Understand the benefits and metrics of...  ...Reasonable accommodations may be made to enable individuals with disabilities to perform...  ...Organizations, Heartland Dental provides exceptional service to its more than 3,000 supported doctors... 
    Work at office
    Local area
    Day shift

    Heartland Dental

    O Fallon, MO
    2 days ago
  • $143k - $236k

     ...a unique set of products and services that help people, businesses...  ...potential. Title and Summary Director, Transaction Services...  ...the modern world? Are we an enabler of purchases or a facilitator...  ...Auditing and Processing, Card Program Administration, Supplier Maintenance... 
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $68k - $109k

     ...to deliver a unique set of products and services that help people, businesses and governments...  ...greatest potential. Title and Summary Program Manager II Program Manager II –...  ...experiences. We believe that our differences enable us to be a better team – one that makes better... 
    Full time
    Part time
    Work at office
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $19 per hour

     ...Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising... 

    ROLE

    O Fallon, MO
    2 days ago
  • $95.5k - $210.1k

     ...Job Title: Deputy Program Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start...  ...and an excellent opportunity to support mission-critical services for our military! Responsibilities Collaborate with the Program... 
    Full time
    Contract work
    Work experience placement
    Local area
    Flexible hours

    CACI International

    O Fallon, MO
    1 day ago
  •  ...reporting results back to their team and other managers. The Guest Service Department Manager's responsibilities may include making sure...  ...days paid vacation. ~7 paid holidays for DM2/DM3. ~ Bonus Program. ~ Education through Archways to Opportunity including... 
    Full time
    Flexible hours
    Shift work

    Christian Foods McDonald's

    O Fallon, MO
    23 hours ago
  •  ...Technical Program Manager This is a 2 year with extensions contract role in St Louis, MO. This will require candidates LOCAL or willing...  ...process, the team works to develop merchant and consumer services, improve transaction validation services, and integrate security... 
    Contract work
    Local area
    Relocation
    Flexible hours

    Samprasoft

    O Fallon, MO
    4 days ago
  •  ...assets, directly generating over $8B in revenue and enabling a broad portfolio of products and services. The ideal candidate is a proven, forward thinking...  ...sound judgment and end to end ownership of program delivery. • Builds strong, trusted relationships across... 
    Shift work

    Dynamic Yield

    O Fallon, MO
    1 day ago
  • $79.33k - $88.67k

     ...will assist the Maintenance Director/Community Director in maintaining...  ...preventive maintenance programs, performing property and equipment...  ...as needed, which may include service requests and preparing units...  ...may be made to enable individuals with disabilities... 
    Local area
    Shift work

    Hunt Military Communities

    O Fallon, MO
    23 hours ago
  •  ...develop solutions to moderately difficult problems. Provide technical support to Business Owners during implementation of new products/services. Determine development impacts to current processing and work with analysts and engineers to ensure accuracy of enhancements.... 

    Samprasoft

    O Fallon, MO
    4 days ago
  • $96k - $163k

     ...networks combine to deliver a unique set of products and services that help people, businesses and governments...  ...greatest potential. Title and Summary Senior Technical Program Manager Overview The Payment Enablement team is seeking a Senior Technical Program Manager... 
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ..., talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Associate must frequently lift and/or move up to 50 pounds and... 
    Hourly pay
    Weekly pay
    Minimum wage
    Full time
    Seasonal work
    Local area
    Immediate start
    Weekend work
    Afternoon shift

    PetSmart

    O Fallon, MO
    23 hours ago
  • $19 - $29 per hour

     ...loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager...  ...is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to... 
    Hourly pay
    Full time
    Temporary work
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Day shift
    Early shift

    Oak St. Health

    O Fallon, MO
    5 days ago
  • $19 - $29 per hour

     ...loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager...  ...is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to... 
    Hourly pay
    Full time
    Temporary work
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Day shift
    Early shift

    CVS Health

    O Fallon, MO
    3 days ago
  • $152k - $297k

     ...to deliver a unique set of products and services that help people, businesses and governments...  ...greatest potential. Title and Summary Director, Information Security Operations Who...  .... Overview The Business Security Enablement (BSE) team is seeking an experienced... 
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  •  ...Applicants should possess strong organizational skills along with a thorough understanding of banking operations. This role requires significant customer interaction and the ability to coach associates effectively, ensuring excellence in service delivery. #J-18808-Ljbffr... 

    Enterprise Bank & Trust

    O Fallon, MO
    1 day ago
  • $72k

    Positions starting at $72,000 annually!Program SupervisorAre you interested in joining a...  ...major specialization in the field of human services.According to state and federal...  ...supervision is received from the Assistant Director of Program Services or other designated... 
    Work at office
    Immediate start
    Flexible hours
    Shift work

    The-Arc-of-the-Ozarks

    Saint Peters, MO
    4 days ago
  • REM Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental...  ...team and create relationships that motivate us all every day. Program Supervisor Are you looking for a career opportunity where you... 
    Full time
    Part time
    Work experience placement

    Sevita

    Saint Charles, MO
    4 days ago
  • $45k - $55k

     ...and fitness. DASA’s comprehensive adaptive training and sports programs have enhanced our athletes abilities to gain strength,...  ...as needed. Maintain proactive communication with the Program Director and cross-functional staff to provide updates on program operations... 
    Full time
    Internship
    Work from home
    Night shift
    Weekend work

    Disabled Athlete Sports Association

    Saint Peters, MO
    1 day ago
  •  ...creating a welcoming dining environment, this is your opportunity to grow your career with a brand known for outstanding food and service. Key Responsibilities Guest Service Ensure an exceptional dining experience, engaging with guests and resolving concerns promptly and... 
    Full time
    Flexible hours
    Night shift

    COMA COFFEE ROASTERS

    Dardenne Prairie, MO
    4 days ago
  •  ...who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers...  ...community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the... 
    Flexible hours
    Shift work
    Afternoon shift

    Petco Animal Supplies, Inc.

    Saint Charles, MO
    1 day ago
  •  ...Operations Specialist will work in a team focused on different aspects of the post-closing loan lifecycle including funding, boarding, servicing, and payoff. Loan Operations Specialists will work with third-parties, lending teams, and other operational departments to ensure... 
    Work at office
    Flexible hours

    Enterprise Bank & Trust

    O Fallon, MO
    3 days ago
  • $130k - $221k

     ...and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest...  .... That’s why we developed and operate the Mastercard Digital Enablement Service (MDES), powering mobile payments like Apple Pay,... 
    Permanent employment
    Full time
    Part time
    Worldwide
    Flexible hours

    Mastercard

    O Fallon, MO
    a month ago
  • $100k

     ...that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice...  ...to join our most aggressive and lucrative Sales Representative Program ever offered. Demonstrate your passion and sales skills by... 
    Local area

    Slice Merchant Services

    O Fallon, MO
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director, Services Program Enablement. Be the first to apply!