Director, Services Program Enablement
$156k - $305kMastercard
Director, Services Program Enablement
The Services Program Management team is a key pillar within the Services Program Enablement function, established to enable leaders and teams across the Services business to make decisions and drive the work necessary to meet program, business unit, and enterprise objectives. This team is responsible for aligning with leadership across Mastercard to establish program objectives, program governance via oversight of common standards and enterprise tooling, and enabling performance evaluations for programs with regular and ad hoc KPI reporting to Executive Leadership.
Mastercard Services is comprised of a powerful combination of expertise, products and solutions. Managing fraud, risk and cybersecurity and growing through insights, analytics, and loyalty programs are universal needs. It’s this team that will ensure payments keep pace with the urgency of life. Our more intelligent technologies will drive greater personalization, security and efficiency. New thinking and relationships will help make the digital economy work for more people in more ways. And clunky card numbers and passwords will give way to frictionless biometric authentications. Role:The Director, Services Program Management role is focused on raising the bar for all programs within the Services business unit and across Mastercard. This individual will be responsible for enabling our business teams (programs) to navigate and prioritize the multitude of requirements and expectations set upon them and evangelize their performance and story to Executive Leadership. This will include planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration. This person must lead change initiatives with a customer-centric approach, ensuring that all communications and presentations reflect a commitment to exceptional service. Similarly, the role involves establishing and enforcing standards across programs, often with limited direct authority. The successful candidate will need to demonstrate strong influencing skills and the ability to lead through collaboration. This person will be expected to navigate complex requirements, drive solutions in ambiguous situations, prioritize tasks effectively, and communicate both the Executive Vision or value statement to program teams, as well as the program’s performance and value to Executive Leadership. • Engaging in the Objective Setting & Program Calibration process
• Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs.
• Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement.
• Stakeholder Management – Operations, Technology, Product & Delivery (all levels).
• Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle. About You:
• Experience leading up & out, engaging with leadership of multiple levels
• Strong product or software development acumen
• Knowledge of product development and new product evaluation
• Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
• Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery.
• Strong relationship, collaboration & organization skills.
• Comfortable working in ambiguous situations and navigating complex requirements to drive solutions.
• Experience working within reporting & data analytic tools, including but not limited to: Excel, PowerPoint, Adobe
o Nice to have skills, not requirements: Financial Acumen, Alteryx, Tableau, Power Bi.
• Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment.
• Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on decentrajobs.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay RangesO'Fallon, Missouri: $156,000 - $265,000 USD
Arlington, Virginia: $179,000 - $305,000 USD
Purchase, New York: $179,000 - $305,000 USD
$156k - $265k
...and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Services Program Enablement The Services Program Management team is a key pillar within...SuggestedFull timePart timeWork at officeWorldwideFlexible hoursShift work$152k - $258k
...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Program Management and Transformation Who is Mastercard? Mastercard is a...SuggestedFull timePart timeWorldwideFlexible hours- ...of pet parenthood through district experiences, products, and services. Let’s Go! Own & Commit. We are stronger as One Petco team. We... ...or community engagement.Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential...SuggestedLocal areaFlexible hoursShift workNight shiftAfternoon shift
$96k - $163k
...Senior Technical Program Manager The Payment Enablement team is seeking a Senior Technical Program Manager who can lead the planning and organization... ...they work with. Can competently represent team's services to stakeholders and other teams. All About You Bachelor...SuggestedFull timePart timeFlexible hours- ...Program Manager To define program plan, objectives, timelines, its governance structure and adopt program process and methodology based on complexity To establish and ensure clear and concise program communication and periodic reporting of KPI or OLA or metrics to...Suggested
$117k - $193k
...to deliver a unique set of products and services that help people, businesses and governments... ...to all Mastercard business. Franchise enables business growth and value, fostering... ...management, Network Enablement Partner program onboarding and expansion, and Service Provider...Full timePart timeWork at officeWorldwideFlexible hours- Job Description Job Description Welding SupervisorWB Industries is looking for a Welding Supervisor with real, hands-on experience in structural fabrication who can lead from the floor, not the office. This role is for someone who has spent years in the trade, understands...Work at office
- ...Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...Local area
- Overview The Program Manager (PM) shall provide overall management, direction, administration, documentation, quality assurance, and leadership. The PM is responsible for ensuring contractual, technical, schedule, and quality objectives are met and serves as the authorized...Temporary workFor contractorsFlexible hours
- The client is seeking a Director of Perioperative Services and Clinical Care for a facility located in O'Fallon, Missouri. The facility is equipped with 42 beds and 3 operating rooms. The role requires a strategic leader who can oversee the perioperative services and manage...
$96k - $163k
...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager Overview As a Senior Technical Program Manager at...Full timePart timeWork experience placementWorldwideFlexible hours$112k - $179k
...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their... ...Acquisition, and business leadership to ensure immigration programs support workforce needs while effectively managing compliance...Permanent employmentFull timePart timeH1bRemote workWorldwideFlexible hours$79.33k - $88.67k
...will assist the Maintenance Director/Community Director in maintaining... ...preventive maintenance programs, performing property and equipment... ...as needed, which may include service requests and preparing units... ...may be made to enable individuals with disabilities...Local areaShift work$122k - $207k
...partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Technical Program Manager Who is Mastercard? Mastercard is a global technology...Full timePart timeWorldwideFlexible hours- ...assets, directly generating over $8B in revenue and enabling a broad portfolio of products and services. The ideal candidate is a proven, forward thinking... ...sound judgment and end to end ownership of program delivery. Builds strong, trusted relationships across...Shift work
- ...everything they do. As a key member of our leadership team, the Director of Operations will bring energy, initiative, and integrity to... ...and scalability. Manage vendor relationships and external service providers; ensure SLAs are defined, measured, and met. Own onboarding...
- ...Technical Program Manager (TPM) Location: O'Fallon, MO (Hybrid) Job Type: Long-Term Contract Top skills: CI/CD tools, JIRA, Program management, Rally, SaaS, Stakeholders Required Skills & Experience Proven experience managing large-scale migration projects...Long term contract
- ...role focuses on data entry, scheduling, vendor coordination and achieving financial targets while collaborating with the Maintenance Director. The ideal candidate will have 4–6 years in building maintenance, supervisory experience, strong proficiency with Yardi, and...
- ...colleges in the state of Missouri. SCC's service area includes a six-county region with a... ...a global society." POSITION SUMMARYThe Director of Network Operations provides strategic... ...services, automation, monitoring tools, AI-enabled productivity or operations tools, and...
- ...Director, Strategic Program Management Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible...
$122k - $207k
...to deliver a unique set of products and services that help people, businesses and governments... .... Title and Summary Lead Technical Program ManagerOverview • Customer Connectivity... ...agile techniques to remove obstacles and enable a smooth flow of work. • Ensure success...Full timePart timeWorldwideFlexible hours$122k - $207k
...Lead Technical Program Manager Mastercard is a global technology company in the payments industry. Our mission is to connect and power... ...-functional initiatives focused on platform modernization, service integration, and enhanced employee experience. In this role, you...Full timePart timeWorldwideFlexible hours- ...continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and...Work at officeLocal areaShift work
$15.25 per hour
...City of O'Fallon, MO is looking to hire a dependable and customer service-oriented Part-Time Field Supervisor. Are you looking for an... ...pride in assisting the on-site supervision of our outdoor sports programs and events? Our Part-Time Field Supervisors earn competitive...Hourly payPart timeLocal areaAfternoon shift- ...About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize... ...by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave...Ongoing contractWork experience placementWork at officeWork from home
- ...Safety Advocate with all aspects of Safety Program and participate on the Safety Committee.... ...Reasonable accommodations may be made to enable individuals with disabilities to perform... ...together and make us stronger every day. #J-18808-Ljbffr KLS Kenco Logistic Services, LLCTemporary workWork at office
- ...reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure... ...days paid vacation. ~7 paid holidays for DM2/DM3. ~ Bonus Program. ~ Education through Archways to Opportunity including...Full timeFlexible hoursShift work
- ...creating a welcoming dining environment, this is your opportunity to grow your career with a brand known for outstanding food and service. Key Responsibilities Guest Service Ensure an exceptional dining experience, engaging with guests and resolving concerns promptly and...Full timeFlexible hoursNight shift
- ...you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people Facilities Manager, Manager, Facilities...
$48k
...Experienced Front of House Manager's that have experience in Full-Service Restaurants, who are looking to work for an organization that... ...Wide Management Dinning Card Retirement Plans Training Program and Career Path Job Summary BHG Associate Managers are...Full timeFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Services Program Enablement. Be the first to apply!
- human services supervisor O Fallon, MO
- director managed services O Fallon, MO
- director of community services O Fallon, MO
- toyota service manager O Fallon, MO
- director surgical services O Fallon, MO
- member service manager O Fallon, MO
- regional service manager O Fallon, MO
- emergency services manager O Fallon, MO
- service director O Fallon, MO
- hvac service manager O Fallon, MO


