Peer Navigator/ Data Entry Associate

Peer Navigator / Data Entry Associate

The Peer Navigator provides peer-based support and concrete services to individuals with histories of medical, behavioral health, mental health, and substance use needs. Utilizing lived experience and trauma-informed approach, the Peer Navigator engages individuals along the continuum of care to support sustained engagement in treatment and enhance self-efficacy. In addition to direct peer support, the Peer Navigator is responsible for maintaining accurate, timely, and organized documentation of services, demonstrating strong accountability in data entry and reporting. This position plays a critical role in ensuring data integrity and compliance through accurate documentation in AIRS and eClinicalWorks (eCW).

A. Peer Navigation and Client Support: Monday thru Thursday: 9:00am-1:00pm

• Provide clinical adherence management to clients in accordance with agency policies, procedures, and regulatory requirements
• Conduct outreach to clients experiencing challenges with adherence to medical, mental health, substance use, or HIV care
• Conduct reminder calls and follow-up for missed appointments
• Assist with re-engagement of clients who are lost to care
• Accompany clients to medical, behavioral health, and supportive service appointments as appropriate
• Facilitate peer support groups, education, and adherence assistance
• Conduct HIV and Hepatitis testing and counseling as trained and assigned
• Participate in community outreach activities, including in-reach, outreach events, and public education initiatives
• Maintain HIPAA compliance and professional boundaries at all times
• Document all client interactions and services in ECW and AIRS in a timely and accurate manner
• Attend agency meetings, trainings, and special projects as assigned by the AVP of Health Services & MSA Program Coordinator
• Maintain positive and professional working relationships with clients, staff, and community partners
• Perform additional duties as assigned by the AVP of Health Services & MSA Program Coordinator

B. Data Entry and Program Support (2 Days per Week)

• Complete AIRS data entry for the PrEP and RAP MSA Programs using source documentation from eClinicalWorks
• Ensure accuracy, completeness, and timeliness of all service documentation and data submissions
• Collaborate with MSA staff, supervisors, and program leadership to resolve data discrepancies
• Adhere to all reporting timelines, data quality standards, and confidentiality requirements
• Support internal audits, chart reviews, and quality improvement activities as requested
• Maintain organized electronic records in compliance with agency and funder requirements

C. Professional Representation and Development

• Maintain a positive image of VIP Community Services in the community and within partner organizations
• Participate in job training, educational programs, meetings, and committees as assigned
• Attend all mandatory in-service trainings annually
• Attend seminars and trainings to support ongoing professional development
• Participate in team meetings and comply with all Health Services policies and procedures

Requirements

JOB COMPETENCY:

• HS Diploma or equivalent
• Prior experience working with the target population
• Excellent written and oral communication
• Ability to speak, read and write the English language
• Bilingual English/Spanish a plus

Minimum Requirements:

• Lived experience required
• Excellent written and verbal communication skills
• Ability to speak, read, and write English required
• Bilingual English/Spanish strongly preferred
• Strong attention to detail and ability to manage both client-facing and administrative tasks
• Basic computer proficiency and ability to learn eClinicalWorks and AIRS systems

JOB REQUIREMENTS/SETTING:

• Must possess sight and digital senses or prosthetics that will enable the essential functions of the job to be completed.
• Familiarity of life issues facing the target population(s), including HIV/AIDS, behavioral health, or other chronic illness. An understanding of community level work and the importance of collaborating and coordinating with other organizations is needed