Emergency Medical Technician/Dispatcher P&F

Emergency Medical Technician/Dispatcher P&F

We are currently seeking an Emergency Medical Technician/Dispatcher P&F to join our EMS department. This full-time position will work rotating days, evenings, and nights. Under general supervision, performs work involving communications by phone, radio, and computer related to the provision of pre-hospital Emergency Medical Services and public safety. Is responsible to respond to requests from 9-1-1 centers, EMS field staff, first responder agencies, and the public for prehospital Emergency Medical Services. Provides communication, coordination, and support services to EMS field operations in Hennepin County, the Region, and the State of Minnesota. May also be assigned to the field to work as an Emergency Medical Technician.

Responsibilities

As an Emergency Medical Dispatcher (EMD):

• Read, write, spell, and speak in clear, concise English
• Use correct telephone answering techniques, defined within policies and procedures
• Must operate and be proficient in computer-based systems and Windows based software programs
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio, telephone, and computer equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• Distinguish and comprehend simultaneous communications from several sources
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations, and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Demonstrates physical, verbal and written respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment with an emphasis on customer service
• Performs other duties as assigned

As an Emergency Medical Technician (EMT), if assigned to the field:

• Respond to all requests for emergency medical services as directed
• Respond to events such as multiple alarm fires, helicopter landings, hazardous incidents, FAA emergencies, and water emergencies
• Assess nature and extent of illness or injury and determine appropriate emergency medical procedures
• Administer basic life support techniques using accepted standards of patient care
• Perform extrication and rescue of victims
• May act as a team leader when dealing with emergency responses, including the direction of First Responders to facilitate patient care and transport
• Function effectively in assigned role under the Incident Response Plan
• Complete thorough documentation of all emergency runs and patient contacts as directed
• Operate emergency vehicle to transport sick and injured persons to and from a health care facility
• Inspect, clean, and maintain emergency vehicle, supplies, and assigned equipment
• Assist in keeping ambulance facilities clean and orderly
• Attends all mandatory continuing education and required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards
• Follows the hospital and department exposure control plans/blood borne and airborne pathogens
• Performs other duties as assigned

As a Communication Resource Lead (CRL):

• Serve as a shift leader for other EMD's
• Assists in problem solving with EMD's
• In the absence of the ECC Battalion Chief, understands, troubleshoots, and acts as resource for the staff for CAD, Radio, and Telephone
• Collaborates with 410 in the absence of the ECC Battalion Chief, during major incidents, special events, or other large scale events