Key Holder (Hays #18)

Job Description

Job Description

ORGANIZATION: 

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental, social and economic strength.
• Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.

• Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
• Voice: We listen to each other, value feedback and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: We transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.

SUPERVISION RECEIVED: District Store and Asst. Store Manager

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store.

QUALIFICATIONS/EDUCATION:

• High school education or the equivalent required.
• Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility.
• Must have a valid driver’s license and be insurable.

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security.

JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis.

As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following:

ESSENTIAL FUNCTIONS:

• Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events.
• Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area.
• Supervises store personnel and maintains projected sales goals. 
• Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation.  
• Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales.
• To help keep the store clean and attractive
• To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms.
• Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy.
• Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high.
• Visually inspects