Customer Service Representative - Manufacturing

Customer Service Representative

We're looking for a Customer Service Representative to join our manufacturing team!

If you're someone who is organized, thorough, dependable, and a self-starter, this could be a great opportunity. We're looking for a quick learner who enjoys working with customers, solving problems, and keeping things moving.

What you'll be doing:

• Customer order entry and data entry
• Customer communication by email and phone
• Providing order status and lead-time updates
• Coordinating with production, scheduling, and shipping
• Reviewing orders for accuracy
• Following up on open items and customer requests
• Maintaining organized records and documentation
• Managing multiple priorities in a fast-paced environment

What we're looking for:

Strong computer and data-entry skills

Microsoft Excel proficiency

Excellent written and verbal communication

Strong attention to detail

Organized and thorough

Self-motivated and able to work independently

Quick learner who is willing to learn our products and processes

Customer service experience preferred

Manufacturing experience is a plus, but we're willing to train the right person

We're looking for someone who takes ownership, follows through, asks questions, and takes pride in doing things right.