Call Center Associate

Job Title: Call Center Associate Location: Mesquite, TX Schedule: Monday-Friday, 8:30 AM - 5:30 PM; every other Saturday Pay: $16/hour Type: Temp-to-Perm Position Overview We’re seeking a motivated and customer-focused Call Center Associate to join a fast-paced team supporting a well-established home improvement and flooring company. This role blends customer service with sales, offering the opportunity to grow into a leadership position. Key Responsibilities Handle inbound customer calls with professionalism and care Communicate with customers via phone and email to resolve inquiries Troubleshoot order issues and coordinate with warehouse staff to resolve delivery or product concerns Identify and act on opportunities for upselling or add-on sales Meet or exceed call center performance metrics and customer satisfaction goals Maintain accurate records of customer interactions Support additional administrative or operational tasks as needed Qualifications High school diploma or GED required Minimum 2 years of customer service experience, preferably in a call center or retail environment Strong communication skills - both written and verbal Comfortable using basic computer systems and multitasking in a fast-paced setting Positive, team-oriented attitude with a desire to grow into a leadership role Sales-minded with the ability to recognize customer needs and offer relevant solutions Must pass a background check and drug screening #J-18808-Ljbffr Express Employment Professionals - Cincinnati East