Customer Service Supervisor

Customer Service Supervisor

The shift for this role is 6am-6pm Friday-Sunday. The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000. DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes we're looking for you.

Job Description

Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.

Execute daily customer contract requirements and identify accessorial activity

Interact with customer groups, as necessary, and provide first line of escalation for customer service issues

Ensure necessary documentation is completed and filed according with company and customer guidelines

Provide professional, safe, fair and secure work environment and direct daily activities

Lead support staff to increase productivity via improved work processes and associate development

Administer associate recognition programs as outlined in company/account/site guidelines

Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished

Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement

Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans

Ensure value-added services for customers are completed as required

Required Education and Experience

Bachelor's degree or equivalent experience, required

1-3 years of experience in a lead / supervisory / management position, required

1-2 years of logistics industry experience, preferred

Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.