Referral Specialist

Referral Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

The posted compensation range of $15.67 - $22.14 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Referral Specialist, you will be a vital part of our healthcare team, responsible for expertly managing and monitoring both internal and external patient referrals. This includes coordinating with patients, referring clinicians, and various specialty departments to ensure a seamless referral process. Your dedication to enhancing patient experience and access to care is central to our mission and values.

Every day you will collaborate across physicians, advanced practice providers (APPs), and clinic staff to facilitate scheduling across the patient care continuum. You'll communicate with patients to gather demographic information and preferences for referred services, validate pre-authorizations, and manage referral work queues in the EMR. Your role also involves accurate documentation, ensuring referral orders are correctly entered into the EMR, and communicating any necessary changes or clarifications to referring clinicians.

To be successful in this healthcare coordination role, you will need a minimum of one year of healthcare-related experience, preferably in a position involving scheduling and EMR utilization. Proficiency with Google Suite or Microsoft Office products, strong medical terminology knowledge, and excellent verbal and written communication skills are essential. We are seeking a detail-oriented, customer-focused individual with strong electronic medical record proficiency who can effectively manage multiple tasks and maintain strict HIPAA compliance, contributing to a smooth patient referral journey for all.

Required:

• High School Graduate /GED and
• Minimum of one year healthcare related experience, preferably in a position involving scheduling and EMR utilization, upon hire and
• Experience with Google Suite or Microsoft Office products

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at View phone number on click.appcast.io and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.