Senior Treatment Plan Coordinator

Job Description

Job Description

Case presentation & acceptance (Bilingual Requirement)

▪ Present comprehensive, phased, & full arch treatment plans in English or Spanish, matched to the patient in front of you.

▪ Translate the clinical narrative into consequence & benefit the patient understands in one pass.

▪ Handle the four objections every coordinator meets. Price. Spouse. Timing. Fear. Handle them ethically & ask for the commitment.

▪ Never oversell. A patient who starts treatment they did not understand becomes a refund, a review, & a board complaint.

Financial engineering

▪ Break down PPO plans to the code level. Annual maximums, waiting periods, frequency limits, downgrades, missing tooth clauses, & alternate benefit provisions.

▪ Sequence multi phase treatment across benefit years to move the patient forward without stranding coverage.

▪ Build written estimates the patient signs & the practice honors. Your variance target is 5 percent.

▪ Secure third party financing. CareCredit, Sunbit, Cherry, Proceed Finance, LendingClub, or whichever platforms we run.

▪ Work a declined application to a funded outcome. Co applicants, split funding, staged phasing, in house arrangements inside policy.

Pipeline & recovery

▪ Own the unscheduled treatment report. Work it every week. Nothing sits.

▪ Manage inbound consultation leads from digital campaigns & referrals to a booked, confirmed, arrived appointment.

▪ Run structured follow up on every open case. Documented touches, defined cadence, no ghosting.

▪ Report on lead source performance so marketing spend goes where cases close.

Clinical fluency

▪ Speak with confidence on implants, bone grafting, sinus lifts, All on 4 & full arch reconstruction, crown & bridge, endodontics, periodontal therapy, & clear aligner mechanics.

▪ Know the CDT codes behind what you present & why the carrier pays or denies them.

▪ Sit in on clinical case reviews. Ask questions before the patient does.

Systems & reporting

▪ Drive the practice management system as a power user. [Open Dental]

▪ Deliver a monthly scorecard on your own numbers. You bring the data, not excuses for missing it.

▪ Document every financial conversation in the chart the same day it happens.

Compliance

▪ Protect PHI under HIPAA in every conversation, screen, & document you touch.

▪ Keep every representation about coverage, cost, & outcome accurate. We do not soften a number to close a case.

Hialeah Dental Office – Where Passion Meets Purpose!

Imagine waking up each morning excited to go to work, not just because you’re clocking in, but because you’re walking into a space filled with warmth, laughter, and purpose. At the Hialeah Dental Office of Dr. Susette Fuentes, this is your new reality.

Here, dentistry isn’t just a job. It’s a calling. Led by the deeply respected and compassionate Dr. Susette Fuentes, our office is a beacon of excellence and heart in the Hialeah community — combining the highest level of clinical care with a culture that feels more like family than staff.

We don’t just fix smiles — we transform lives, and that starts with our own team.

Why You’ll Fall in Love With Working Here:
You Matter, Your ideas, your growth, and your well-being are our top priority.

Mentorship That Inspires Dr. Fuentes leads with wisdom and heart. Her reputation for nurturing talent and empowering team members is unmatched.

A Space That Feels Like Home. From the scent of fresh Cuban cafecito in the morning to the uplifting music and joy in every hallway, this isn’t a clinic it’s a sanctuary.

Cutting-Edge Dentistry Meets Compassion. We’re modern, we’re progressive, and we treat patients like family. No quotas. Just quality care and connection.

Celebrated Culture – Birthdays are big. Milestones are sacred. Wins are shared. Our team laughs together, learns together, and lifts one another every single day.

Who Thrives Here?
People who want more than a paycheck. People who are tired of being just another number. People with big hearts, a thirst to learn, and a deep desire to make a difference. People like you.

So if you’re looking for a job, keep scrolling.
But if you’re ready to find your purpose, step into your potential, and join a place where your soul and your skills are equally valued...
Then Hialeah Dental Office is already calling your name.
We’re not just offering a job, we’re offering a second family.

Company Description

Hialeah Dental Office – Where Passion Meets Purpose!\r\n\r\nImagine waking up each morning excited to go to work, not just because you’re clocking in, but because you’re walking into a space filled with warmth, laughter, and purpose. At the Hialeah Dental Office of Dr. Susette Fuentes, this is your new reality.\r\n\r\nHere, dentistry isn’t just a job. It’s a calling. Led by the deeply respected and compassionate Dr. Susette Fuentes, our office is a beacon of excellence and heart in the Hialeah community — combining the highest level of clinical care with a culture that feels more like family than staff.\r\n\r\nWe don’t just fix smiles — we transform lives, and that starts with our own team.\r\n\r\nWhy You’ll Fall in Love With Working Here:\r\nYou Matter, Your ideas, your growth, and your well-being are our top priority.\r\n\r\nMentorship That Inspires Dr. Fuentes leads with wisdom and heart. Her reputation for nurturing talent and empowering team members is unmatched.\r\n\r\nA Space That Feels Like Home. From the scent of fresh Cuban cafecito in the morning to the uplifting music and joy in every hallway, this isn’t a clinic it’s a sanctuary.\r\n\r\nCutting-Edge Dentistry Meets Compassion. We’re modern, we’re progressive, and we treat patients like family. No quotas. Just quality care and connection.\r\n\r\nCelebrated Culture – Birthdays are big. Milestones are sacred. Wins are shared. Our team laughs together, learns together, and lifts one another every single day.\r\n\r\nWho Thrives Here?\r\nPeople who want more than a paycheck. People who are tired of being just another number. People with big hearts, a thirst to learn, and a deep desire to make a difference. People like you.\r\n\r\nSo if you’re looking for a job, keep scrolling.\r\nBut if you’re ready to find your purpose, step into your potential, and join a place where your soul and your skills are equally valued...\r\nThen Hialeah Dental Office is already calling your name.\r\n We’re not just offering a job, we’re offering a second family.