Spa Manager

Job Description

Job Description:Spa Manager Aura Head Spa | Ridgewood, NJ 07450 Job Type: Full-Time | ManagementCompensation: $55,000–$65,000 annually + Performance-Based Bonuses About Aura Head Spa Aura Head Spa is a growing luxury wellness brand specializing in premium Japanese-inspired head spa experiences, scalp care, relaxation, and personalized wellness treatments. With established locations in Montclair and Ridgewood, New Jersey, Aura Head Spa is dedicated to delivering exceptional guest experiences while building a high-performing, service-driven organization. As we continue to grow and expand, we are looking for an experienced, motivated, and results-driven Spa Manager to lead our Ridgewood location. This is a leadership position for someone who thinks like a business owner, takes initiative, develops strong teams, and understands how to drive revenue, profitability, and operational excellence. The ideal candidate can balance luxury hospitality with strong business management, consistently improve measurable results, and create a culture of accountability, teamwork, and exceptional service. Please note: This is a leadership and management position, not a front-desk or service-provider role. Candidates must have demonstrated experience managing employees, business performance, and daily operations. Key Responsibilities1. Business Performance & KPI ManagementTake ownership of the Ridgewood location's financial performance, revenue growth, operational efficiency, and profitability.Monitor, analyze, and improve daily, weekly, and monthly key performance indicators (KPIs).Establish measurable performance expectations and goals for team members.Track revenue against established sales targets and identify opportunities for improvement.Monitor key metrics, including:Daily, weekly, and monthly gross and net sales.Revenue per available appointment hour and service capacity utilization.Average transaction value and revenue per guest.Aura Club membership enrollment, conversion, and retention.Retail sales, service upgrades, and enhancements.Rebooking rates and repeat guest visits.New guest acquisition and conversion.Appointment cancellations, no-shows, and schedule utilization.Employee productivity and individual sales performance.Labor costs, scheduling efficiency, and controllable expenses.Guest satisfaction, reviews, and service quality.Prepare weekly performance reports identifying achievements, challenges, and corrective action plans.Conduct regular performance reviews with team members to improve individual and team results.Develop and implement strategies to meet or exceed established revenue and profitability goals. 2. Team Leadership, Coaching & DevelopmentLead, supervise, and develop Aura Head Spa's front desk associates, head spa service providers, and support staff.Create a positive, professional, performance-driven workplace culture built on accountability and teamwork.Set clear expectations for attendance, punctuality, professionalism, productivity, and service standards.Conduct regular one-on-one coaching sessions, team meetings, and performance evaluations.Identify underperforming employees and implement structured coaching and performance improvement plans.Address employee performance issues promptly, fairly, and consistently in accordance with company policies and applicable laws.Oversee employee onboarding, training, and ongoing professional development.Train employees in sales techniques, guest communication, rebooking, membership conversion, and service recommendations.Develop future team leaders and identify employees with advancement potential.Maintain strong employee engagement while ensuring high standards of accountability.Proactively manage team conflicts, attendance concerns, and workplace issues.Participate in recruiting, interviewing, hiring, disciplinary processes, and staffing decisions in coordination with ownership. 3. Sales Leadership & Revenue GrowthLead the Ridgewood team in achieving daily, weekly, and monthly sales goals.Develop a strong sales culture emphasizing personalized recommendations rather than high-pressure selling.Coach employees on effective sales conversations, objection handling, and closing techniques.Drive Aura Club membership sales, retail purchases, head spa service enhancements, and repeat bookings.Monitor individual employee sales performance and conversion rates.Implement strategies to improve appointment utilization, particularly during slower business periods.Identify opportunities to increase average guest spending and overall location revenue.Develop and execute guest retention, loyalty, and referral initiatives.Ensure front desk employees consistently follow sales, follow-up, and rebooking procedures.Partner with ownership and marketing teams to execute promotions and revenue-generating initiatives.Evaluate promotional results and provide feedback on campaign effectiveness. 4. Guest Experience & Service ExcellenceEnsure every Aura Head Spa guest receives a consistently exceptional luxury wellness experience from arrival through checkout.Maintain high standards of hospitality, professionalism, communication, and personalized service.Train employees to anticipate guest needs and deliver outstanding customer service.Monitor guest feedback, online reviews, satisfaction scores, and service quality.Resolve guest complaints, service concerns, and escalations professionally and efficiently.Implement service recovery strategies to retain dissatisfied guests.Ensure consistent execution of Aura Head Spa's service standards and operating procedures.Identify opportunities to improve the guest journey, increase satisfaction, and encourage repeat visits.Maintain a welcoming, organized, tranquil, and premium spa environment at all times. 5. Daily Operations & Operational AccountabilityOversee all daily operations of Aura Head Spa's Ridgewood location, ensuring efficiency, organization, and consistent execution.Manage employee schedules, staffing levels, attendance, timekeeping, and labor efficiency.Optimize appointment availability and treatment room capacity to maximize revenue.Oversee front desk operations, appointment management, guest communications, and checkout procedures.Ensure accurate completion and verification of daily opening and closing procedures.Monitor inventory, retail products, treatment supplies, purchasing, and stock levels.Control operating expenses and identify opportunities to improve profitability.Review invoices, vendor services, supply orders, and operational expenses for accuracy.Oversee laundry operations, facility maintenance, equipment functionality, and vendor coordination.Ensure treatment rooms, relaxation areas, and guest facilities are maintained to the highest standards of cleanliness, presentation, and organization.Enforce sanitation, safety, licensing, and applicable New Jersey regulatory requirements.Ensure employees consistently follow established Aura Head Spa standard operating procedures (SOPs).Maintain accurate operational records, reports, and administrative documentation.Identify operational inefficiencies and implement practical solutions.Ensure company systems, including MangoMint and other management tools, are used accurately and consistently. 6. Staff Scheduling & Emergency ManagementTake ownership of staffing coverage and operational continuity.Proactively manage employee call-outs, tardiness, no-shows, and unexpected staffing shortages.Develop contingency plans to minimize disruption to scheduled head spa services.Arrange replacement coverage and adjust schedules when necessary.Be willing to provide temporary front desk coverage during urgent staffing shortages.Respond appropriately to urgent operational matters, including emergencies that may occasionally arise outside scheduled working hours, consistent with company policies and applicable wage-and-hour requirements.Demonstrate strong judgment, problem-solving skills, and the ability to make timely operational decisions.Maintain reliable communication with ownership regarding significant operational issues. 7. Marketing, Local Outreach & Brand StandardsCollaborate with Aura Head Spa's ownership and marketing teams to support local marketing initiatives and promotional campaigns.Coordinate in-location content creation, photography, video shoots, and promotional activities.Ensure employees participate professionally in approved marketing initiatives.Support social media engagement and maintain consistent Aura Head Spa brand presentation.Identify local business partnerships, community engagement opportunities, and referral relationships.Encourage positive guest reviews and support online reputation management.Monitor the effectiveness of local promotions and provide operational feedback.Ensure all marketing and promotional initiatives are executed properly at the location level. 8. Financial Management & Cost ControlTake responsibility for controllable operating expenses and location-level profitability.Understand and monitor the Ridgewood location's profit and loss (P&L) performance.Review labor costs, staffing productivity, inventory expenses, and operating costs.Identify unnecessary expenses, operational waste, and opportunities to improve margins.Ensure accurate timekeeping, payroll review, and compliance with established payroll procedures.Monitor discounts, refunds, adjustments, and other transactions requiring management oversight.Maintain appropriate financial controls and ensure company policies are followed.Work with ownership to establish financial targets, budgets, and improvement plans. 9. Reporting, Communication & AccountabilityProvide Aura Head Spa ownership with clear, accurate, and timely operational updates.Prepare and present weekly management reports covering sales, KPIs, staffing, guest satisfaction, and operational challenges.Identify performance gaps and develop actionable improvement plans.Conduct regular team meetings to communicate goals, results, expectations, and priorities.Follow through on assigned initiatives and ensure projects are completed on time.Maintain organized documentation of employee coaching, training, and operational issues.Demonstrate accountability for results rather than simply reporting problems.Proactively communicate recommendations for improving revenue, efficiency, team performance, and guest satisfaction. Qualifications & Requirements Required:Minimum 3 years of management experience in spa, wellness, beauty, hospitality, or a comparable service-based business.Demonstrated experience directly supervising, coaching, and developing employees.Proven ability to manage business performance, sales goals, and operational KPIs.Strong understanding of customer service, sales conversion, and guest retention.Experience managing employee schedules, attendance, performance, and daily operations.Strong organizational, analytical, and problem-solving abilities.Ability to hold employees accountable while maintaining a respectful and professional workplace.Excellent verbal and written communication skills.Ability to remain calm, decisive, and professional in high-pressure situations.Comfortable working in a fast-paced, customer-focused environment.Proficiency with scheduling, point-of-sale, reporting, and business management software.Flexible availability, including weekends and peak business periods. Preferred:Experience managing a spa, salon, wellness center, or luxury hospitality location.Experience managing a location with 10 or more employees.Experience with membership-based or recurring-revenue business models.Familiarity with P&L statements, labor budgeting, and cost control.Experience implementing employee training programs and sales initiatives.Background in luxury hospitality or premium service businesses.Experience supporting local marketing, social media, or community partnerships.Familiarity with MangoMint or similar spa management platforms. What We're Looking For We are looking for a leader who:Takes ownership: Treats business performance and operational challenges as personal responsibilities.Leads by example: Demonstrates professionalism, consistency, and a strong work ethic.Drives results: Understands that great hospitality and strong financial performance must go hand in hand.Develops people: Actively coaches employees and builds a stronger team.Holds people accountable: Addresses performance issues promptly and consistently.Takes initiative: Identifies problems and implements solutions without waiting for constant direction.Understands the numbers: Uses KPIs, reporting, and financial data to guide decisions.Communicates effectively: Keeps ownership informed and maintains clear expectations across the team.Is hands-on: Willing to support the team operationally while remaining focused on leadership responsibilities.Thinks long-term: Wants to grow with an expanding wellness brand and contribute to its success. Compensation & Benefits Annual Salary: $55,000–$70,000, depending on qualifications and experience. Additional Compensation:Performance-based bonus opportunities tied to business results and established KPIs. Benefits & Perks:Paid time offPaid sick leaveComplimentary wellness benefitsEmployee retail discountsFree parkingProfessional development and leadership trainingCareer advancement opportunities within a growing organization Schedule & Work ExpectationsFull-time management position.On-site leadership presence at our Ridgewood, NJ location.Availability to work weekends and peak business periods.Flexibility to accommodate operational needs, staffing challenges, and business priorities.Ability to maintain consistent communication and accountability for location performance. Why Join Aura Head Spa? At Aura Head Spa, we're building more than a luxury wellness destination. We're building a growing brand with a commitment to exceptional experiences, strong leadership, and operational excellence. As our Spa Manager, you'll have the opportunity to make a meaningful impact on location performance, develop a talented team, and contribute directly to the continued growth of our company. We're looking for someone who wants to do more than manage daily operations. We want a leader who can build a high-performing team, drive measurable business results, and grow alongside Aura Head Spa. If you're an experienced spa or hospitality leader who thrives on accountability, team development, and business growth, we encourage you to apply. This job description outlines the general nature and responsibilities of the position. Duties and expectations may evolve based on operational requirements and business needs, consistent with applicable law.Company Description:Aura Head Spa is New Jersey’s premier destination for luxury head spa experiences—known for our high demand, tranquil atmosphere, and unforgettable services that keep guests returning. We are a fast-growing brand blending boutique-level warmth with the ambition of a multi-locati

Company Description

Aura Head Spa is New Jersey’s premier destination for luxury head spa experiences—known for our high demand, tranquil atmosphere, and unforgettable services that keep guests returning. We are a fast-growing brand blending boutique-level warmth with the ambition of a multi-location wellness company.\rIf you are passionate about leadership, service excellence, and running a high-performing luxury business, we’d love to meet you.