Shift Lead - 6 month fixed term

Job Summary Schedule: Full-time Job Code: 7619 Employee Status: Fixed-Term Grade: D Requisition ID: 109375 Work Arrangement: On Site Job Purpose Provide functional coordination presence and daily operational oversight of residential dining, retail, or catering services. Core Duties Support high‑quality food execution by ensuring proper setup, food presentation, portioning, and replenishment within assigned stations. Deliver consistent hospitality at the point of service by maintaining a welcoming, helpful presence and supporting positive student interactions. Assist with efficient service flow by monitoring station readiness, minimizing delays, and supporting throughput during peak periods. Maintain cleanliness and organization by ensuring assigned areas meet sanitation and presentation standards throughout the shift. Follow and reinforce food safety and compliance standards including proper handling, labeling, and storage procedures. Provide peer‑level leadership and support by helping direct team members, answering questions, and reinforcing expectations during service. Ensure temperatures are logged at the correct times and take corrective action if there is a temperature issue. Provide functional coordination for the activities of Hillel foodservice workers, casual employees, and students. Be available to talk to customers, answer questions, and resolve any problems students may have in order to provide the most positive experience possible. Complete opening or closing checklist depending on assignment. Oversee cleanup to assure that the dining hall is properly prepared for the next shift (cleaned, restocked, properly set up). Provide oversight in servery, particularly at busy times, to ensure food, plateware, silverware and glassware are kept replenished. Assist to cover for absent workers due to unforeseen conditions requiring immediate response for a period of time. Minimum Requirements Education & Experience: Associate degree in restaurant management, business, or related field or equivalent and one year of successful experience in a customer service industry or relevant experience. Knowledge, Skills and Abilities: Ability to effectively coordinate and provide oversight to a diverse work staff. Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while simultaneously adhering to protocols and guidelines. Certifications and Licenses: ServSafe CA Certification. Physical Requirements: Constantly exert well‑paced mobility to move quickly to the different areas of the facility as service and production demands require. Frequently bend, stoop, and perform extensive walking. Occasionally exert up to 50 pounds of lifting force and/or a negligible amount of force constantly to move objects. Ability to see and taste food for quality. Working Conditions: Work flexible and demanding hours. Frequently work long hours completing widely diverse duties. Subjected to wet floors, temperature extremes, and excessive noise. Work Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, . The expected pay range for this position is $26.85 to $30 per hour. Benefits Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time‑off, and family care resources. A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world‑class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Residential & Dining Enterprises, Stanford, California, United States #J-18808-Ljbffr