Admission Operations Associate

About Flourish Health 1 in 25 adolescents and young adults will be diagnosed with a serious mental illness—and far too many families never receive the care they need. Barriers like long waitlists, limited access, and fragmented systems mean help often comes too late. At Flourish Health (flourish.health), we exist to change that. Our mission is simple: provide access to timely, high-quality mental health care. We specialize in serving patients and families navigating complex symptoms and systems, meeting them with compassion, clarity, and urgency. About the Role We're hiring an Admission Operations Associate to join our Growth team. This role sits at the front door of care and plays a critical role in ensuring our admissions process runs smoothly, efficiently, and accurately. As an Admission Operations Associate, you'll provide administrative and operational support across the admissions journey. You will help ensure clinicians can spend their time doing clinical work by owning many of the administrative tasks required to move patients from referral to admission. This role is ideal for someone who enjoys creating order from complexity, takes pride in getting the details right, and finds satisfaction in supporting a team that is helping families access life-changing care. What You'll Do Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation Request, receive, upload, and organize medical records and supporting clinical documentation Create and maintain patient folders, records, and documentation systems in accordance with organizational standards Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed Support appointment scheduling and administrative coordination across the admissions team as needed Complete data entry and documentation tasks with a high degree of accuracy and attention to detail Support special projects and administrative needs as assigned Who You Are You're highly organized, detail-oriented, and dependable. You enjoy supporting teams behind the scenes and take pride in creating systems that help others succeed. You understand that operational excellence directly impacts patient access and experience. The right candidate (you!): Thrives in a fast-paced environment with multiple competing priorities Has exceptional attention to detail and catches things others might miss Enjoys organizing information, tracking tasks, and ensuring nothing falls through the cracks Communicates professionally and compassionately with patients, families, and colleagues Is comfortable working independently and taking ownership of tasks from start to finish Remains flexible and adaptable as processes evolve and new workflows are introduced Learns new technology and systems quickly Takes initiative when problems arise rather than waiting for direction Values accuracy, responsiveness, and accountability Is eager to jump in and support the team wherever needed Requirements Bachelor's degree preferred; equivalent experience will be considered 2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field Strong organizational and project management skills Exceptional attention to detail and ability to manage high volumes of documentation Excellent written and verbal communication skills Experience managing multiple priorities and deadlines simultaneously Comfort navigating changing workflows in a scaling organization Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred Ability to maintain confidentiality and handle sensitive information appropriately Must be 18 years or older Attendance at 2+ in-person events per year required Schedule & Work Environment Job Type: Full-time position Work Environment: Remote, home office environment Salary: $50,000 - $59,000 Schedule: Typical schedule is 8:30 AM–5:00 PM in your local time zone, Monday through Friday. Benefits 401(k) matching Home Office Stipend Paid Time Off Medical, Dental, and Vision Insurance Why Flourish You'll join a smart, deeply committed, and slightly quirky team that believes access to mental health care is a moral imperative—not a luxury. If you're excited by the idea of helping build systems that make it easier for families to access care while supporting a mission-driven clinical team, we'd love to meet you. The Right Person The right person (you!) is energized by creating structure, solving problems, and supporting others. You understand that behind every successful patient admission is a series of operational details completed accurately and on time. You take ownership, follow through, and find satisfaction in helping a team deliver an exceptional experience to every family we serve. Flourish encourages applicants from all backgrounds, including those with lived experience, people of color, LGBTQ-identifying individuals, veterans, and differently abled individuals. EEO Statement Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive. E-Verify Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.