System Service Representative (1-SR.)

System Service Representative

Salary Range: $71,180 - $83,415 Relocation: No

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

The System Service Representative is responsible for completing service orders involving the disconnection, reconnection, installation, reading, and investigation of meters and/or service at residential, commercial, and industrial premises. This role requires advanced skills in cutting or reconnecting electric service at a weatherhead, pole, handhole, transformer, or line fuse link/disconnect. Orders may require pole climbing or the use of a bucket truck. All orders must be completed safely and within prescribed timeframes, ensuring proper delivery and measurement of electric energy.

Key Roles & Responsibilities

• Use proper test equipment to determine voltage levels and guard against faulty or hazardous conditions.
• Disconnect and reconnect service using advanced skills at the meter, weatherhead, handhole, pole, transformer, or fuse link/disconnect for installations less than 600 volts.
• Ensure service orders are completed within specified timeframes across a diverse geographic area while adhering to company safety rules and regulations.
• Operate a bucket truck and perform pole-climbing activities.
• Evaluate premises for proper metering and service delivery and identify and investigate any diversion of energy due to improper or faulty wiring or metering.
• Perform all essential job functions, as well as any other assigned duties.

Skills

• Certification in the use of volt, ohm, and amp meters, as well as load and fault devices, is encouraged.
• Basic Computer skills.
• Strong interpersonal and teamwork skills.

Education & Experience

• High school diploma, GED, or equivalent is required.
• A valid Texas driver's license is required.
• Experience as an Electric Field Service Representative is encouraged to apply.

System Service Representative Level Requirements

• System Service Rep I Successful completion of the Measurement Services System Service Representative Senior Training Program is required.
• System Service Rep II Successful completion of the Measurement Services System Service Representative Senior Training Program and Skills 1 & 2 classes (6 months).is required.
• System Service Rep Sr. Successful completion of the Measurement Services System Service Representative Senior Training Program, or two years of current experience performing electrical distribution work at secondary voltage using a bucket truck and pole climbing.is required.

Measures of Success

• Demonstrates knowledge of metering applications, including proper socket wiring, voltages, and associated hazards.
• Demonstrates the ability to recognize substandard metering installations and take appropriate action.
• Achieves quantitative, qualitative, and cost performance metrics.
• Engages effectively with internal and external stakeholders to resolve issues in accordance with company policies and standards.
• Contributes to workgroup and company goals.
• Demonstrates the ability to work with minimal supervision while maintaining an ongoing mentoring relationship.
• Follows Measurement Services safety procedures to ensure the safety of employees and the public.

Benefits

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match with student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.

Travel Required: Yes. Up to 25%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.