Front Desk Supervisor
Avion Hospitality
Job Summary The Front Desk Supervisor is responsible for assisting the Front Office Manager or Assistant General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy Education & Experience
- At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Approach all encounters with guests and associates in a friendly, service oriented manner.
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Avion Hospitality hotel credit policies.
- Be able to perform all duties of Front Desk Agent.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).
- Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Perform any other duty as required by management.
- Assist in training of new hires and current associates on a regular basis.
- Attend meetings as required by management.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor in Charleston, SC vacancy
$16 - $35 per hour
Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...SuggestedHourly payFull timeShift workNight shiftAfternoon shift- ...and wherever they need to, 24/7/365. Directly supervises all front office personnel and ensures proper completion of all front... ...duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly...SuggestedDaily paidFull timeWork at officeShift workNight shift
The Riverview Llc
Charleston, SCmore than 2 months ago - Charleston, South Carolina, United States This position for an Experienced Front Desk Coordinator offers an exciting opportunity to work in a vibrant dental practice in Charleston, SC. The ideal candidate thrives in a patient-centered environment, excels in administrative...SuggestedWork at office
- ...Front Desk Supervisor Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example...SuggestedDaily paidTemporary workPart timeAll shiftsFlexible hoursShift workWeekend workAfternoon shift
- ...Serve With Excellence Embrace Humility Position Summary Front Office Manager position is responsible for supervising all Front... ...Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff...SuggestedFlexible hoursShift work
The Charleston Place
Charleston, SC5 days ago - ...to maintain established operational standards and maximize profits of the hotel. Responsibilities include: Supervises Front Desk staff: hiring, firing, performance evaluations, training, and development. Maintains standards of guest service quality....Daily paidTemporary workLocal area
Naman Hotels
Charleston, SCa month ago - ...Front Office Supervisor LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves... ...that consistent customer service is provided. The Front Desk Supervisor works with appropriate individuals and departments...Full timeTemporary workLocal areaImmediate startHome officeAll shiftsFlexible hoursShift work
- ...days ago Requisition ID: 2482 POSITION OBJECTIVE Reports to the Front Office Manager. Maintains hotel wellness which includes property... ...satisfaction. Responsible for the effective coordination of the Front Desk team and oversight of successful execution of the department’s...Full timeLocal areaFlexible hoursShift work
£30.2k per year
...subject to availability About the Role We are looking for a Supervisor to join our In-Room Dining team at The Old Course Hotel. The In... ...fast, friendly and reliable service by leading from the front, coaching your team and helping to create a positive and inclusive...Permanent employmentFull timeShift workKohler
Charleston, SC2 days ago- Concentra is hiring a Patient Service Specialist to handle patient registration, scheduling and front-office duties. You will deliver strong customer service, manage forms, and assist with referrals in a compliant, welcoming environment. The role requires attention to detail...Work at office
- Medical University of South Carolina (MUSC) is seeking a Patient Service Representative to support the Dental Medicine clinic. The role focuses on courteous customer service, efficient patient check-in/out, and accurate data entry in the EHR. The PSR will verify patient...
- ...Front Office ManagerApply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front... ...their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.We offer eligible...Temporary workWork at officeFlexible hours
SpringHill Suites Miami Airport South
North Charleston, SC4 days ago - ...: Summary: Assist in managing the Front Office team during the evening shift while maintaining quality standards and ensuring guest... .... A large portion of time will be spent at the front desk resolving guest issues and supporting the front desk team. Some...Full timeWork experience placementShift workWeekend workAfternoon shift
Planters Inn
Charleston, SC3 days ago $19 per hour
...Job Description Job Description Front Office Manager Candlewood Suites — Mount Pleasant, SC Full-Time | Starting at $19.00/... ...dependable, and guest-focused Front Office Manager to lead our front desk team and help create a welcoming experience for our extended-...Full timeCandlewood Suites - Mt. Pleasant
Mount Pleasant, SC23 days ago$220k - $240k
Be part of something altogether life-changing by shaping customer-driven decision makingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental...Full timeRemote workDanaher Corporation
Charleston, SC3 days ago- Customer Service Manager We are seeking a Customer Service Manager to lead a team of internal sales representatives while ensuring excellent customer support and efficient order management for a global manufacturer of specialized textile-based materials and coated fabrics...Local area
SP Associates
Charleston, SC3 days ago $17.5 - $30.2 per hour
Store Support Team Member Assists with scheduling and supervision of Store Support Team Members as well as the day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shiftWhole Foods
Charleston, SC1 day ago$250k
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.We believe ...Temporary workCasual workRemote workWorldwideTeamViewer
Charleston, SC22 hours ago$3,000 - $4,000 per month
Company Overview Cumulus | Charleston, SC currently features 5 stations in Charleston and surrounding counties. Our stations include: 93.1 Urban, 95.1 WSSX – CHR, 107.3 WMGL – Urban AC, 96.9 WIWF – Classic Hits and 1250 AM WTMA - Talk. Plus, a vast array of SEM, SEO and...Full timeWork at officeLocal areaImmediate startFlexible hoursCumulus Media
Charleston, SC4 days ago- Customer Service CoordinatorAs a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation to support daily shipment activities. You will be the go-to-support...
Total Quality Logistics
Charleston, SC3 days ago $75k
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients...Work at officeLocal areaFlexible hoursCompass
Charleston, SC4 days ago$40k - $50k
Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to...Full timeFlexible hoursMegaCorp Logistics
Charleston, SC1 day ago- Account ManagerThe Hiller Companies, LLC has an immediate opening for Account Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.The Hiller Companies is a leading provider of fire protection and safety...Contract workTemporary workImmediate startNight shift
The Hiller Companies
Charleston, SC3 days ago - Overview Company Overview: eGroup, a nine-time winner of Microsoft's Partner of the Year Award, is a results-driven technology solutions provider focused on delivering digital transformation through Microsoft Cloud and Data Center Architecture. As a 100% remote company,...Contract workRemote workHome officeFlexible hours
Egroup Us
Charleston, SC3 days ago - Named Account Manager, SLEDJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices...Contract workWorldwide
Virtue AI
Charleston, SC3 days ago $75k - $110k
*This position is posted in anticipation of future business need* Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living. As an Account Manager within our Advanced Wound Management (AWM) team, you will play a critical...Flexible hoursSmith & Nephew
Charleston, SC2 days ago$65k - $85k
Amedisys Hospice LiaisonMake a difference every day as an Amedisys Hospice Liaison! Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel...Temporary workShift workAmedisys
Charleston, SC4 hours ago- ...unique needs.Deliver on-site business services, including but not limited to:Mail and print servicesHospitality supportReception/front desk coverageShipping and receivingCourier coordinationPrinter fleet managementTravel locally, including day trips to post offices and...Work at officeWorldwideRelocationFlexible hoursShift work
Ricoh USA, Inc.
Charleston, SC2 days ago - Account ManagerThe 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering...Work experience placement
the20
Charleston, SC3 days ago $18.5 - $30.2 per hour
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shiftWhole Foods Market
Charleston, SC7 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
Related searches
- front office manager Charleston, SC
- hotel front desk manager Charleston, SC
- hotel front desk supervisor Charleston, SC
- front desk supervisor Charleston, SC
- front desk coordinator Charleston, SC
- front desk manager Charleston, SC
- front office supervisor Charleston, SC
- concierge front desk Charleston, SC
- reception Charleston, SC
- healthcare front desk Charleston, SC