Executive Director of Learning and Development

Executive Leadership Opportunity

Join our Executive Leadership Team as one of the architects of our restaurant's continued growth. Reporting directly to the Owner, you will have a direct seat at the table in shaping the future of this growing restaurant. You will not just manage a department; you will build it from the ground up. This is a high-impact, strategic role designed for a leader who thrives on operational excellence, structure, and the development of others.

Role Mission: Architect and sustain a world-class, data-driven training culture that makes Pathway the single source of truth, ensuring operational excellence, food-safety protection, and the development of the next generation of Chick-fil-A leaders by linking insights to on-floor execution

Core Responsibilities

• Culture Stewardship: Ensure the restaurant's "Winning Hearts Every Day" strategy is woven into every training module.
• Founding Program Architecture: Design and implement the restaurant's foundational training systems, from Day 0 onboarding to shift and director-level leadership development.
• Pathway Mastery: Serve as the primary administrator and champion of Pathway. Ensure 100% adoption and that every Team Member is trained to the exact brand standard.
• Operational SME: Act as the restaurant's premier Subject Matter Expert. You must be able to model excellence to effectively coach and validate others.
• Strategic Analytics: Monitor daily CEM (Customer Experience Monitor) feedback to identify performance gaps. Deliver comprehensive End-of-Month (EOM) reports to the Operator, correlating training efforts to financial and operational wins.
• Leadership Pipeline: Identify and mentor the next generation of leaders, ensuring a deep "bench" of talent ready for promotion.

The Ideal Candidate

• Drives Results: A self-starter who can take a "blank slate" and turn it into a functioning department.
• The "Builder" Mentality: You are energized by the challenge of creating systems where few exist.
• Data Driven: You can look at a customer feedback report or a P&L and immediately know what training intervention is required and track progress incrementally until the issue is no longer an opportunity.
• Operational Authority: You lead by example and possess the grit to work "in the trenches" alongside the team to ensure standards are met.
• Communicates Effectively: Can influence veteran Team Members who may be resistant to new formal processes.
• Culture builder: Foster a culture of recognition and teamwork, recognizing that strong culture is essential to operational excellence.
• Executive Presence: As a member of the Executive Leadership Team, you possess the professional maturity to challenge the status quo and drive the Operator's vision forward.

Key Performance Indicators (KPIs)

• Pathway Verification: 100% completion and "Sign-Off" rate for all active Team Members.
• CEM Growth: Measurable, month-over-month improvement in "Overall Satisfaction", "Fast & Accurate," and "Attentive & Courteous" scores.
• Retention: Significant increase in 90-day Team Member retention through a superior onboarding experience.
• Operational Excellence: Successful scores on all Quality and secret shopper visits.

Apply today to build something remarkable.

Work Schedule

• Weekend availability
• Holidays
• Day shift
• Night shift
• Overtime

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement