Assistant General Manager

The Renaissance Allentown Hotel is seeking a dynamic, service-driven Assistant General Manager to help lead a 170-room full-service hotel located in the vibrant heart of downtown Allentown. This leadership role is responsible for supporting all aspects of hotel operations while driving exceptional guest experiences, financial performance, associate engagement, and operational excellence.

Working in partnership with the General Manager, the Assistant General Manager will provide hands-on leadership across all operational departments including Front Office, Housekeeping, Food & Beverage, Banquets, Engineering, and Guest Services. The successful candidate will be an energetic and visible leader who thrives in a fast-paced environment and is passionate about delivering elevated hospitality experiences.
Primary Responsibilities
Operational Leadership

• Support the overall daily operation of the hotel to ensure seamless guest experiences and efficient departmental performance
• Maintain high standards of service, cleanliness, product quality, and operational execution throughout the property
• Provide hands-on leadership and floor presence during peak business periods, events, and guest interactions
• Ensure compliance with brand standards, safety protocols, and company policies
• Partner with department leaders to improve operational efficiencies and service delivery

Guest Experience & Service Excellence

• Champion a guest-first culture focused on personalized service and memorable experiences
• Monitor guest feedback, online reputation scores, and service metrics to identify improvement opportunities
• Resolve guest concerns promptly and professionally while empowering teams to deliver service recovery solutions
• Drive continuous improvement in guest satisfaction scores and overall hotel reputation

Financial Performance

• Assist in achieving revenue, profitability, and operational goals through effective expense management and strategic decision-making
• Support budgeting, forecasting, labor management, and cost control initiatives
• Analyze operational and financial performance metrics to identify trends and opportunities
• Work collaboratively with department heads to maximize revenues while maintaining service excellence

Team Leadership & Culture

• Lead, coach, and develop department managers and hotel associates to build a high-performing team culture
• Foster accountability, communication, collaboration, and associate engagement throughout the hotel
• Support recruitment, training, performance management, and succession planning initiatives
• Promote a positive and inclusive work environment aligned with company and brand values

Sales & Community Engagement

• Support hotel sales initiatives, group business execution, and community involvement efforts
• Collaborate with Sales and Revenue Management teams to optimize occupancy and overall hotel performance
• Represent the hotel professionally within the downtown Allentown community and hospitality market

Qualifications

• Minimum 3-5 years of progressive hotel leadership experience in a full-service hotel environment
• Strong operational knowledge across Rooms Division and Food & Beverage operations
• Proven ability to drive guest satisfaction, financial performance, and team engagement
• Excellent leadership, communication, and problem-solving skills
• Ability to work flexible schedules including evenings, weekends, and holidays as business demands require
• Marriott brand & FSPMS experience preferred

What We're Looking For

We are seeking a passionate hospitality professional who leads by example, thrives in a guest-focused environment, and brings a strong operational mindset with the ability to inspire teams, elevate service standards, and deliver exceptional business results.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.