Service Order Management Engineer

Job Title

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills.

What You Will Do:

You will work in a dynamic fast passed manufacturing environment working on various technical projects. The day will start off attending a Gemba meeting to understand project status and obstacles for the day. Then can go from leading a customer visit to managing a shipment to a customer site. Simultaneously manage multiple projects within the Charlotte repair facility. Responsible for providing customer status updates, in both written and verbal formats. Create Extra Work Requests, present to customers and execute change orders once approved. Coordination of information and logistics between a variety of internal and external organizations. Manage performance metrics including facilitation of lessons learned at conclusion of each project. Liaise with our Service partners, order managers, buyers, planners, and engineering to ensure on-time delivery of spare parts and repairs. Coordinate issue resolutions with Warehouse & Supply for on-time delivery of parts.

What You Will Bring:

• Bachelor's Degree in a related field or equivalent experience
• 2 or more years of work experience in the relevant field and manufacturing industry.
• Strong organizational skills and customer service experience is needed
• In-depth knowledge in SAP (OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
• Proficient in MS Excel, PowerPoint, and Word
• Strong communication skills
• Strong networking and collaboration skills
• Customer First attitude
• Solid product knowledge
• Resolution and time focused
• High team spirit

Pay Range: ($65k to $75k/annum).

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements:

This role is considered an on-site position located in Charlotte, NC. You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours. Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability