Customer Service Representative

Customer Service RepresentativeExpress Employment Professionals is hiring a Customer Service Representative for a well-established utilities company in the Newport area. This is a great opportunity for someone who enjoys helping customers, communicating professionally, and working in a fast-paced office environment.Key ResponsibilitiesAssist customers by phone and in person with questions regarding services and accountsProvide professional, friendly, and accurate customer serviceProcess payments and maintain accurate account informationHandle customer concerns and work toward appropriate resolutionsEnter and update information in computer systemsMaintain accurate records and documentationAssist with general office and administrative duties as neededFollow company procedures regarding customer information and account confidentialityWhat We're Looking ForPrevious customer service, office, administrative, banking, billing, or utility-related experience preferredStrong verbal and written communication skillsProfessional phone etiquette and customer-facing demeanorComfortable working with computers and learning new softwareStrong attention to detail and accuracyAbility to handle confidential information appropriatelyDependable, organized, and able to work well with a teamComfortable assisting customers who may have questions or concerns regarding their accountsIdeal CandidateThe ideal candidate is professional, personable, dependable, and confident working directly with the public. This position requires someone who can remain patient and solutions-focused while providing excellent service.